Principal Operations Production Coordinator - Treasury Management Fulfillment

West Creek 7 (12077), United States of America, Richmond, Virginia

Principal Operations Production Coordinator - Treasury Management Fulfillment

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub in Richmond, VA.

This is an opportunity to join our Treasury Management Fulfillment Organization within our Treasury Management Operations Team. As a Principal Operations Production Coordinator you will execute day-to-day production activities in support of various Treasury Management products. You should be energized by working in a team environment and be able to communicate in a clear and professional manner with teammates and leadership alike. You will use a variety of tools/applications to complete daily tasks and will need to build deep knowledge of Treasury Management products and services.

Responsibilities:

• Execute production tasks, leveraging departmental procedures, while maintaining all internal and external service level agreements

• Cross train on multiple functions to support various Treasury Management products and services

• Partner with management to identify any potential process improvements or opportunities to enhance our overall risk environment

• Contribute in project settings, as needed 

• Serve the organization as one of the core resources for billing questions and inquiries

• Troubleshoot issues, implement resolutions and provide a great customer experience

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot 

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP) 

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles from the hub location based in 23238 and be comfortable coming in person whenever required with no less than 24 hours notice. 

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

Preferred Qualifications:

• Bachelor’s Degree or Military experience

• 1+ year of banking experience in a back-office, operations capacity

• 1+ year of Commercial Banking experience

• 1+ year of customer service experience

• Experience with Salesforce or Extended Account Analysis (XAA)

• Demonstrate excellent communication and interpersonal skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

#CommOps

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a mini