Clinic/Practice Assistant Senior

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Performs administrative functions to support smooth and efficient clinical service and practice operations.

Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Make patient appointments and maintain appointment records.

Assist callers with routine inquiries and triage matters appropriately.

Process patient billing forms and scan documents to patient medical record (EPIC).

Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.

May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Additional responsibilities as assigned.

 

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint. - Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing. - Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages. - Managing one's own time and the time of others. - Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents.

 

Department: Internal Medicine Associates, Wang Ambulatory Care Building

Schedule: Days 40-hours, Onsite 

Compensation: The pay rate for this position starts at $22.00 per hour, with increases based on the candidate's years of experience. 

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!  

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. 

 

Onsite

 

15 Parkman Street

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$19.37 - $27.71/Hourly

 

Grade

4

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifica