Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This position is primarily based in a location within PNC's footprint. Preferred locations are listed in this requisition. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.


As an Infrastructure Engineer Sr., you will be part of the Digital Workplace Desktop Engineering team. Work in this role will be varied and include development, planning, delivery, and oversight of large projects that impact our user base of 50,000+ users and 100,000 Windows PC’s and mobile devices.

Essential Experience/Duties/Responsibilities:

• A wide range of end user technology experience in an environment where scale matters.

• Demonstrated mastery of Microsoft Intune – including some combination of Autopilot, Windows Update for Business, Microsoft Endpoint Manager and endpoint security (Microsoft Defender). Experience with migration from legacy platforms (e.g., SCCM/MECM) is preferred.

• Broad and deep experience with endpoint hardware (desktops, laptops, monitor, kiosk, etc.) including device selection, certification and ongoing upkeep/management.

• Proven ability to deliver new and improve existing technologies - more capable, more scalable, faster, easier to support, cheaper, etc.

• Proven ability to gather requirements, understand and track future direction/plans of vendors; and communicate those plans and their benefits to PNC. Similarly, understands and helps determine the needs of our customers, with experience in identifying and developing the solutions that add significant value.

• Proven experience as a technical lead on major projects - leading through all phases of the product/project lifecycle including planning, design, test, certify, implement, support and optimize. Demonstrated ability to lead without formal authority.

• Excellent troubleshooting and problem-solving skills.

• The passion and ability to make a difference in projects of all sizes. Demonstrates energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results.

The successful candidate will have the following qualifications:

• Senior level experience working in a large environment, (40,000+ endpoints)
• Ability to work alone or in a team environment.
• Strong verbal and written communications skills. Communicates well downward, upward, and outward.


PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides expertise on platform engineering, while overseeing the team's effort and meeting customer needs. Uses technical knowledge and industry experience to design, build and maintain technology solutions.
• Develops software components and hardware for complex projects; aligns these with business strategies and objectives.
• Provides expertise on best practices, standards, engineering approaches and complex technical resolutions for processes.
• Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable and reliable through estimation and correction.
• Communicates with customers and integrates their needs with development, to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and su