Accounts Receivable - German Speaker

Company Description

WNS is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 350+ clients with the help of our 41,000+ employees. Our global footprint spans 16 countries with 60 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.   

Job Description

The AR Agent is responsible for managing the accounts of clients assigned to his/her portfolio. She/he is the contact person in the Front Office area for the trade customers of the company, including hotel accommodation, transfers, tours & activities.

He/she will be responsible for the incidence management, application of the Credit Policy and closing/reconciling accounts with them.

Key responsibilities:

• Contacting the assigned clients to recover & collect payments. Debts and Balance International german speaker clients.
• Monitoring collect commitment and achieved Collection & Reconciling claim Accounts.
• Incidence resolution.
• Reconciliation of outstanding payments & monthly report about status of claim balances

·         Pro-activity measures to avoid risk to the company

Qualifications

Candidate Profile:

• Degree in Business Administration/Finance or Tourism.
• Languages required: High level of German and Spanish (spoken & written)
• Other languages will be a plus (English)
• High performance in analytical and preciseness skills.
• High performance in communication and organizational skills (phone customer service is an advantage).
• Ability to work under pressure and tight deadlines.
• High negotiation skills and good problem-solver.

·         Microsoft Office (Excel): good knowledge

• Knowledge of SAP system.

·         Minimum 2 years experience in collections management.

Additional Information

The position will be part of working in teams collaboratively to ensure that all the deadlines are achieved

100% working from home position (Spain)