SAP Concur - Client Success Manager - Strategic (Pittsburgh)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you'll do:

As a Client Success Manager (CSM), you will be a trusted advisor, maximizing customer value by delivering solution area expertise to customers and their line of business while adding value through rapid adoption and consumption of solutions.

• Build deep relationships with various stakeholders and earn trusted advisor status with customers
• Identify new opportunities for customers to leverage new or expanded SAP Concur solutions
• Mitigate churn and manage renewals of SAP Concur solutions/services
• Identify sales leads and support sales in expansion and upsell efforts
• Manage through crisis and de-escalate customer situations
• Identify a client's desired outcomes and assist them in achieving these mutual agreed upon goals
• Solely build a territory plan to proactively engage customers throughout their lifecycle journey
• Contribute to process development and organizational growth projects
• Drive renewals, expansions, and up-sells of our solutions

What you bring:

• Strong executive presence and relationship building skills
• Deep knowledge of business models, strategies, and line of business processes
• Proven ability to handle difficult customer situations and discuss complex issues with customer Admins and Executives
• Experience with cloud software solutions and delivery models
• Ability to apply risk-mitigation strategies to customer situations
• Knowledge of SAP Concur solutions and the business processes they enable
• Bachelor's degree or equivalent required
• Experience in business software
• Knowledge of SAAS
• Strong program/project management and organization skills
• Relationship-driven mindset with excellent verbal and non-verbal communication skills