4X10 Customer Service Representative | Full-Time (4 Days a Week)

LOCATION

Killeen, TX

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

BENEFITS & PERKS

LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We’re seeking enthusiastic Customer Service Representatives to support outbound sales initiatives for both consumer and business programs on behalf of leading commercial clients. In this role, you’ll engage with prospects and existing customers via outbound calls, helping to grow client relationships by acquiring new customers, upselling services, and providing detailed product information.

This is your opportunity to represent some of the world’s most recognized brands across a variety of exciting projects. Schedules vary by location and program.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.  In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.  

 

Key Responsibilities:

• Make outbound calls to prospects and customers in a professional and courteous manner
• Understand customer needs and provide tailored solutions
• Upsell and cross-sell products and services
• Research and resolve customer issues using internal systems and cross-department collaboration
• Accurately document interactions and process claims
• Follow client-specific scripts, policies, and procedures
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to the appropriate team when necessary
• Stay current on program updates through training and team meetings
• Meet attendance and schedule requirements consistently

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

 

Qualifications

• Minimum age: 18 years
• Education: High school diploma or equivalent
• Strong verbal and written communication
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows OS
• Excellent problem-solving and conflict resolution abilities
• Customer-focused mindset with empathy and patience
• Ability to multitask and self-manage in a fast-paced environment
• Team-oriented with strong interpersonal skills

 

Preferred (Not Required)

• 1+ year of experience in customer service, sales, technical support, or administrative roles (especially in a contact center)
• Previous experience in state or federal roles is a plus

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and b