Associate Tech Support Analyst - Request Services & Change Mgmt.

Job Category

Publix Technology

Hours of Work

8:00 am - 4:30 pm, Monday through Friday.

Facility

Lak Data Center B017

State

Florida

Frequency of Pay

Weekly

Travel Frequency

0%

Minimum Base Pay

20.05

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration.  Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
 
Please do not use your Publix email address when applying.  Once your application has been successfully submitted you will receive a confirmation email.
 
**Please note that Publix will not sponsor any hire for this position for a visa or permanent residence**

***Relocation/Household Good Shipment Allowance will NOT be provided.***

Address

3045 New Tampa Hwy

City

Lakeland

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in December. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Maximum Base Pay

27.65

Required Qualifications

• High School diploma or equivalent experience
• 2+ years of IT experience
• 2+ years of experience performing analytical type duties
• Minimum 30-40 wpm typing skills
• Experience with Microsoft Word and Excel

Preferred Qualifications

• Associate degree in an IT related field
• 3+ years of IT experience
• 3+ years of experience performing analytical type duties
• Familiar with request process or ticketing system
• Knowledge of Compliance and Audit change and access management requirements
• Experience with Request Center, CMDB, Tivoli Identity Manager, Quest Active Roles Server, RACF, and ServiceNow!
• Understanding of security best practices

Potential Annual Base Pay

41,704 - 57,512

Zip Code

33815-3468

Benefits Information

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)