Business Analyst for Customer Portal

Location:

Krakow, Lesser Poland, Poland

Job ID:

R0049289

Date Posted:

2024-04-23

Company Name:

HITACHI ENERGY SERVICES SP. Z O.O.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

Main Responsibilities

• Establish strong relationship with business stakeholders by demonstrating knowledge and skills required to support business analysis and development teams
• Understand the customer journey and business value realization through solutions designed and developed by the IT   
• Capture and visualize technical processes based on business processes
• Capture, document, analyze business requirements from technical perspective. Consolidate, simplify, and prioritize those requirements. Monitor requirements queue.
• Define technical solutions fulfilling business requirements, leveraging best practices
• Act as a Subject Matter Expert (SME) contributing to functional and technical designs. Provide expertise to business stakeholders, application operations or project teams to either support ongoing operations or develop new solutions
• Collaborate with architects, application teams, project delivery teams and 3rd party service providers to ensure consistent design of provided solutions and to estimate effort required to achieve those
• Ensure functional and technical specification supports an overall solution design
• Provide a good understanding of product and business owner needs, transparency and continuous engagement
• Propose new solutions and solve challenging problems
• Participate in project phases: scoping, analysis & design, build, acceptance tests, deployments and releases
• Test and troubleshoot final system setup
• Demonstrate to business users how IT solutions work and answer questions

Requirements

• 5+ years of experience as Business or Functional Analyst (or similar role)
• 3+ years of technical analysis, development, automated testing or similar
• Experience in SQL, Java/ TypeScript (for testing purposes), repository such as GitHub or others
• Knowledge of Enterprise Asset Management and/or Case Management processes and tools
• Understanding of Business Process Model and Notation (BPMN)
• Proficiency in Miro Board, MS Office, Visio, Jira / Confluence / Azure Devops
• Strong analytical and problem-solving skills
• Strong communication, negotiation, facilitation skills
• Experience of working in ecosystem with Salesforce and Mulesoft is an advantage
• Working experience in managing data strategy and collaborating with architects for developing data models in relevance to the project
• Understanding of Customer Portal / Installed Base solutions in large enterprises