Technical Editor

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

Location: San Jose, California (remote candidates may apply, US-Pacific time zone working hours are required)

We work in a fast-paced, dynamic, and make it happen culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative, and humble people that want to make a difference.

A Technical Editor works with technical writers, multimedia producers, and other technical editors to help craft and refine technical documentation, customer-facing technical communications, and help videos (i.e., engaging with writers to refine online help articles, release notes, and on-screen text as well as engaging with Product Management, Cloud Ops, and Engineering teams create effective communications for our customers).

To do this you will build strong working relationships with the cross-functional product development areas of the company. You must have a hands-on approach to the technology and to the products being documented. You will help enhance and expand the current documentation to provide a variety of learning tools for our customers.

Responsibilities

• Effectively collaborate with technical writers and multimedia producers to translate technical information into clear, concise, and effective documentation and media for technical audiences.
• Edit post-sales online technical documentation (i.e., help articles, release notes, etc.) as well as UI text (i.e., UI tooltips, labels, error messages, etc.) for use by our UX and Engineering teams.
• Apply editing best practices for translated technical documentation.
• Work cross-functionally with SMEs in the Cloud Operations, Support, and Product Management teams.
• Assist in defining the standards, style, and terminology used within our corporate style guide.

Qualifications

• 3+ years of experience in technical editing or technical writing.
• Bachelor’s degree in technical writing, communications, or a related field (i.e., technical writing/communications certifications are also acceptable).
• Excellent oral, written, analytic, and organizational skills.
• Detail orientated, and able to think and edit in context, while keeping the target audience in mind.
• Self-motivated and effective in a fluid environment.
• Hands-on experience with JIRA and/or Confluence.
• Must possess creativity and a sense of humor.
• Able to work independently and as part of a team.

Desired Skills & Experience

• Experience in content editing, developmental editing, and copyediting for online documentation, help video scripts, and customer-facing communications.
• Experience working in an Agile environment.
• Experience in network and/or cloud security is a plus.
• Experience with web-based or mobile products.
• Hands-on experience with HTML5/CSS.

Additional Information

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, location and relevant education or training

All your information will be kept confidential according to EEO guidelines.

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What You Can Expect From Us:

• An environment where you will be working on cutting edge technologies and architectures