Senior Business Analyst

Department

OPS ITS - Project Management Office

About the Department

IT Services at the University of Chicago delivers secure, reliable, and innovative technology solutions that enable excellence in research, teaching, and operations. The Enterprise Applications and Services team partners with academic divisions and administrative units to implement modern platforms, advance data-informed decision making, and continuously improve the digital experience for students, faculty, staff, alumni, and partners.

Job Summary

The Senior Business Analyst partners with business and technology teams to deliver solutions that drive organizational goals. This role leads requirements gathering, process analysis, and solution design, ensuring alignment with business needs. The Senior BA oversees testing and implementation readiness, provides actionable insights, and fosters collaboration across stakeholders to enable successful project outcomes.

Responsibilities

• Serves as a key member of the University Systems team, which provides functional-level support for the University's set of core applications.
• Performs business analysis, requirements gathering, testing, defect management and remediation.
• Works with stakeholders to understand their business objectives.
• Documents and conducts gap analysis between current and future state of business processes.
• Evaluates business processes, anticipates requirements, uncovers areas for improvement and recommends solutions.
• Maintains business process documentation throughout the SDLC of the project.
• Conducts meetings and presentations to share ideas and findings.
• Leads meetings with guidance from program management or senior management, and distributes meeting minutes and action items.
• Leads and coordinates requirement gathering sessions with appropriate teams.
• Plans and facilitates workshops/interviews to identify, analyze, and document business requirements and translates them into business plans/solutions.
• Prepares and delivers client presentations.
• Acts as a liaison between business stakeholders and technology teams.
• Manages Test Plans/ Test Cases/ Defect Management and Remediation.
• Leads and manages user acceptance testing and receives final approval.
• Follows the standards established by the BA Organization.
• Ensures solutions meet business needs and requirements.
• Prepares and provides training materials when needed.
• Develops and maintains a comprehensive understanding of business processes
• Familiar with SDLC of a project.
• Great communication skills to handle and manage senior level expectations. 
• With moderate direction from others, conducts business process analyses, needs assessments, and preliminary cost/benefits analyses. Uses basic understanding of applicable business processes, systems, and industry requirements.
• Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications
 

Education:

• Bachelor’s degree in a programming/computer science-related field.

Experience:

• Knowledge and skills developed through 3-5 years of experience in the area of business analysis.
• Professional work experience with functional writing.
• 3 - 5 years experience in elicitation of requirements.
• Minimum 2 years of experience with the development of software testing materials.
• Minimum 2 year of experience with the development of training materials.

Certifications:

• International Institute of Business Analysis (IIBA) Certification.

Preferred Competencies

• Strong verbal and written communication skills to demonstrate understanding in groups of people and one-on-one.
• Handle a workload that is not necessarily predictable and will require prioritization and/or escalation to leadership.

Working Conditions

• Remote work with reliable internet connection.
• Some evening/weekend work.

Application Documents

• Resume/CV (required)
• Cover Letter (required)
• Refere