Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Experience Designer Lead Senior within PNC's Digital organization, you will be based in Pittsburgh, PA. Additional locations within the PNC footprint might be considered.

Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

We are looking for an Experience Designer Lead Senior to join PNC Bank, focusing on our ATM experiences. At PNC, you’ll build digital solutions that help people achieve their financial goals so they can focus on everything else life brings. You'll be a key player in shaping product design and strategy by collaborating with experience designers, agile development teams, and core product team members. You’ll use a strong, critical voice to deliver engaging, consistent, and accessible experiences to our audiences.

As an Experience Designer Lead Senior ATM space, you’ll partner with an established product management and technology team to enhance and evolve our customer experiences in the ATM channel. Transparency, high engagement, and collaboration are important dynamics you’ll be expected to bring to the team.

In this role, you will:
· Balance design strategy with hands-on execution to ensure alignment with business objectives and user needs
· Identify problems and goals, map user flows and information architecture, and prototype interactions
· Collaborate with product and technology partners to understand the capabilities of the channel and the complexity of potential areas for further enhancement
· Apply your UI and UX skills to enhance the visual and interaction design of the ATM experience, while considering the varied contexts of use
· Create design frameworks, systems, and components that aim to deliver consistent UX across a range of user touchpoints, aligning with existing design systems in use in other channels
· Drive continuity between UX prototypes and end-user experience; monitor and review development execution and design approvals
· Support user observation, research, and analysis to understand the challenges of our customers
· Use quantitative and qualitative data to inform design decisions
· Promote relationships across teams, through shared roadmaps and a unified vision for customer-focused outcomes

We think you could be successful if you:
· Are a natural leader and an excellent communicator, able to present design ideas and explain your thought process in a large team environment
· Are able to work as a largely solo designer on the direct project team, and are able to grow an appreciation for the design process and user experience
· Advocate for users and inspire a culture of design thinking
· Manage and deliver details for multiple projects and deadlines
· Believe iteration is the best path to improvement and can adapt quickly to change
· Take initiative and act on opportunities for improvement

Preferred qualifications:
· Experience with banking features and ATMs is a plus, particularly experience ensuring accessibility in physical kiosk interactions
· An online portfolio that demonstrates strong experience in creating end-to end solutions through ideation, user research, wireframing, and design iteration, particularly experience that marries hardware and software together

Job Description

• Influences the process and transforms most complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
• Develops and recommends the discovery techniques of customer and business needs through contextual inquiries, and generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs.
• Drives and establishes the design direction and strategy. Leads others to execute visual, information, interaction and service design elements of the