Matchday VIP Ticket Services, Greeting, and Customer Service

Background    

Bay FC is the first NWSL team in the Bay Area. Co-founded by four U.S. Women’s National Team legends—Brandi Chastain, Aly Wagner, Danielle Slaton, and Leslie Osborne—in partnership with global investment firm Sixth Street, Bay FC is changing the face of women’s soccer as we know it. Beginning play in the 2024 season, we are building a squad that will play the beautiful game with power, passion, energy, and creativity.   

Bay FC is a team that defies convention and transcends culture. We are proud to represent the Bay Area with its tapestry of different ethnicities, languages, climates, and ideas. Our team will be a uniting force, building a culture of belonging and shared pride. We will become a beacon of hope and connection, welcoming and embracing all fans. Our stadium will be a home for people of all backgrounds and identities. We will be the bridge that unites the Bay’s diverse communities. Through our actions and our love of the game, we will inspire and improve the lives of others.   

While our community is our foundation, our love of football is our reason for being. We have the fire to be the best, and we will show up on the field every day with intensity, competitiveness, passion, and a drive to win.   

Position Summary 
Bay FC is seeking part-time seasonal Game Day Staff for the 2026 season. We’re looking to hire VIP Ticket Services, greeting, and customer service staff for the Bay FC home games. Successful candidates will continue to work at home games throughout the season, providing white glove service for our premium clients. 
 

Responsibilities 

• Greet, direct, and assist fans that arrive at the park.  

• Resolve ticket issues as needed.  

• Address customer questions, comments, and complaints; involve supervisor as needed.  

• Provide fans with information about the park, seating charts, restrooms, concessions, promotion items and emergency exits.  

• Offer suggestions to make the game day experience one of the best.  

• Inform fans on upcoming promotions/events at that park.  

• Assist all fans with locating their respective seating location within the park and assist fans by answering questions about the facility and team.  

• Request wheelchair and courtesy cart transportation as needed.  

• Assist in keeping the park a clean environment, and work with the management staff to resolve any situation which requires attention. 
   

The above statements are intended to describe the general nature and level of work being 
performed by people assigned to this job. They are not intended to be an exhaustive list of all 
responsibilities, duties and skills required for the job. 
 
Qualifications  

• Must be able to work at least 75% of home games throughout the 2026 season.  

• Strong interpersonal, communication and customer service skills preferred.  

• Provide excellent customer service and interactions with fans to ensure they are maximizing their game day experience enjoyment.  

• Ability to work in outdoor weather conditions to include extreme heat, cold, and rain.  

• Ability to work independently and in a team environment.  

• Ability to stand, sit, and walk for 4-6 hours.  

• Must be able to work nights, weekends, and holidays based on the event schedule.  

• Must be able to follow written and verbal instructions and communicate effectively

Desired knowledge, skills, and abilities  

• Background or interest in sports, ticketing, event operations, food and beverage, hospitality, stadium operations, business, or customer service-related fields.  

• Willing to work non-traditional hours (weekends, evenings, etc.)  

• Must be able to walk/stand for extended periods  

• Strong verbal communication