Senior Program Manager, Account Operations- Remote

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. 

The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

This role provides supports for the Corporate Partnerships function including account operations management, program execution, and tracking. The role is responsible for support of line of business activities and targeted corporate/employer accounts. This role ensures the execution and delivery of quality account management and is accountable for the Enterprise Corporate Partnership (ECP) team goal of $93M as well as the renewal of the portfolio assigned. This role provides quality customer service through strong collaboration with internal and external stakeholders.

This position aligns closely with roles in other companies/organizations such as Senior Account Manager, Account Executive, or Account Strategist.

**This is a 100% Remote position. Ideal candidate will reside anywhere in the United States**

MAJOR RESPONSIBILITIES

• Work directly with Corporate Partnerships leaders on the execution and implementation of revenue opportunities driven through priority accounts and relationships.

• Ensure seamless execution of complex partnership deliverables across internal teams and external stakeholders

• Drive priority corporate initiatives in collaboration with Enterprise Corporate Partnerships, focusing on corporate grants, employee activation, and consumer engagement to maximize impact and outcomes.

• Partner with Corporate Partnerships leaders to identify and implement external trends and standards of excellence.  

• Manage the successful execution of program details including executing deliverables.

• Serve as liaison to ensure the execution and implementation of opportunities with multiple teams across the enterprise including marketing communications, operations, Patient Support, etc.

• Develop and execute corporate stewardship plan for priority partnerships.

• Together with others on the ECP team, develop, research, and present reconciliation and impact reports for priority partnerships.

• Responsible for roll-up fundraising goal of corporate accounts nationwide.

• Drive collaboration with subject matter experts throughout the organization (i.e. marketing, risk management, sponsored programs, etc.) to ensure quality customer service and integrated, seamless delivery to corporate priority accounts.

• Ensure the successful delivery of program details by managing and collaborating with execution staff throughout the Field and Enterprise.

• Monitor and evaluate program success, ROI, and corporate account satisfaction, as applicable.

• Build strong relationships and directly collaborates with staff within the Field to leverage external affiliations and accomplish shared goals.

FORMAL KNOWLEDGE      

• Bachelor’s degree in business, marketing, or related field.

• Preferred 3-5 years’ experience executing strategic corporate partnerships and programs for a multi-million-dollar organization. 

• Salesforce expert.

SPECIALIZED TRAINING OR KNOWLEDGE

• Program or project management experience is preferred.

COMPETENCIES/SKILLS

• Able to manage and motivate diverse groups and individuals and work successfully in a team environment.

• Able to cultivate relationships with targeted organizations and diverse populations to create a sense of urgency related to awareness of cancer as a major health problem and motivate to action.

• Able to interact effectively with representatives of all levels from Fortune 1000, large corporations, community leaders, and distinguished partners.

• Outcome driven with strong project planning and organization skills.

• Strong customer service orientation, with extensive experience in effectively addressing, negotiating, and resolving issues with constituents as they arise.

• Ability to respond appropriately and effectively to changing circumstances and priorities.

• Demonstrated ability to handle multiple priorities, partner with multiple levels of the organization (Field Leaders, Enterprise leadership, area leads, account managers and account operations managers), managing projects and tra