Sr. Collections Specialist - Long Beach, CA

About Us

BeautyHealth is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.

Every person here is a key player in our success.  We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

Job Description:

Hydrafacial is hiring a Sr. Collections Specialist will be responsible for initiating calls to delinquent customers by phone and email to collect payments and settle accounts. The Sr. Collections Specialist will proactively communicate with various commercial groups, predominately corporate accounts. The Sr. Collections Specialist must be proactive and possess a strong work ethic. They should be able to perform effectively under tight deadlines and manage busy schedules. The ideal candidate is highly organized, self-motivated, and has a proven ability to prioritize multiple tasks while consistently meeting goals and deadlines.  This role involves close collaboration with the sales team, strong and clear communication skills are essential. 

What you’ll do: 

Primary Responsibilities:  

• Monitor and manage complex corporate accounts balances to identify outstanding debts and contact them to collect the balances owed.  

• Maintain accurate records of communications and payment arrangements. 

• Perform outbound collections in a professional manner regarding, past due balances, go over payment plans options, declined payments, etc.  

• Research, reconcile and resolve open items.  

• Analyze delinquent accounts, prepare weekly/monthly reports on high-risk accounts, and meet with sales team monthly to discuss strategies for recovery.  

• Ensure unapplied credits and payments are identified on a timely basis and cleared against outstanding receivable balances 

• Review corporate account credit limit and terms as needed.  

• Maintain customer’s contact information up to date. 

• Prepare the require reports for SOX internal and external audits (monthly)  

• Review, analyze and approve incoming sales orders for accuracy and completeness. 

• Collaborate with sales team, and other cross functional team to resolve credit and collections issues as well as help improve the process.   

• Implement improvements to our corporate account to enhance the efficiency and effectiveness of corporate account collections processes.  

• Assist in mentoring and training all new staff to the department as required.   

• Additional duties as assigned. 
   

What you need to know: 

Experience/Skills/Education: 

Required: 

• High school diploma required.  

• 5+ years with high volume B2B collections experience. 

• Experience of supporting credit and collections team  

• Knowledge of commercial collection laws and GAAP and SOX requirements as they relate to AR, Credit, a