Bus/Runner- Staff Dining

Company Description

ABOUT ENCORE BOSTON HARBOR
Encore Boston Harbor is a luxury global destination gaming resort that will feature 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth.  Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. 

Job Description

Pay Range: $31.65- $31.65

The Encore Boston Harbor Bus Runner will be responsible for supporting guest service in a Food and Beverage environment, transporting food from the kitchen to the guest(s), and supporting the gourmet food server by explaining dishes and responding to guest needs. When appropriate, the Bus runner works in accordance with Servers and Food Runners in a supplemental role. Primary functions include setting, maintaining and clearing guest tables. The Bus Person also takes an active role in the guest experience through tasks such as bread service, water and non-alcoholic drink service, coffee and tea service, replacement of silverware between courses amongst other things. This includes, but is not limited to: fulfilling job responsibilities to support the department and maximizing opportunities for success; maintaining all Encore Standards; and ensuring excellent guest and team member experience. 

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. 

• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
• Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Follows that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction. 
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.

• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Familiarizes with service standards for the restaurant, especially table setups, beverage service and pre-busing of tables.
• Cleans and resets tables in accordance with established procedures and sanitation guidelines.
• Polishes glassware, silverware and china.
• Stocks all mise en place before, during and after service to ensure that the service team has all the tools necessary to fulfill their roles.
• Performs immediate cleaning function of restaurant, floors, carpet and service stations during business hours and when in the interest of preserving the guest experience.
• Monitors and ensures cleanliness of all place settings, tabletops, seats and floor.
• Leaves money or guest checks on tables.
• Performs customer service duties as assigned such as bread service, water and non-alcoholic drink service, coffee and tea service, replacement of silverware between courses amongst other things. Communicates with host/hostess for seating needs and any guest service issues.
• Performs various stock supply duties to maintain par levels of all equipment and dining supplies.
• Works closely with the chef to prepare all garnish, underliners and special plating setups.
• Must have intimate familiarity with all menu items to ensure items that leave the kitchen are prepared accordingly and presented as planned.
• Transports all food items from the kitchen to the guest both through hand-carried technique or with trays when appropriate.
• Organizes and polishes plates and serving utensils in the expeditor station. Explains in detail all food items to the guest.
• Assists the Gourmet Food Server with a number of supportive tasks.
• Communicates with host/hostess for seating needs and any guest service issues.
• Maintains health code standards.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualific