Site Medical Director: Housing Health Outreach Team, Pike Place Market (1.0 FTE)

** ARNP are encouraged to apply **

Purpose

The Site Medical Director provides clinic site and program leadership to ensure that the care provided meets Neighborcare Health’s goals for quality, patient access and patient experience.  They are responsible for provider hiring, orientation and training, performance management, and completion of annual individual learning conversations. In addition to clinical responsibilities, the Site Medical Director works with all members of the care team to provide quality patient care. This role will work in partnership and joint accountability with the program administrator and work collaboratively with the other lead team members to achieve Neighborcare Health’s goals and follow its mission and guiding principles.

The Housing Health Outreach Team (HHOT) program offers services where people live. Health care teams offer office hours and meet clients in their homes. Relationship-based, trauma informed care, harm reduction, motivational interviewing and anti-racist principles are key methods used in engaging with patients.  

The HHOT team is led by nurses who work in partnership with primary medical care providers and behavioral health specialists to offer medical and behavioral health services to residents in permanent supportive housing. Permanent supportive housing is affordable housing with multiple services to help those with a history of chronic homelessness stay housed. We partner with Catholic Housing Servies of Western Washington, DESC and Plymouth Housing who provide the HHOT building sites for permanent supportive housing.

As a part of HHOT, primary medical care providers see clients in their buildings or apartments in permanent supportive housing. These clients often do not or cannot leave their homes for primary medical care services. Nurses play a key role in identifying clients in need of housing-based primary medical care services.

Neighborcare Health’s homeless programs are part of the King County Health Care for the Homeless Network.

 

Neighborcare Health offers a robust benefit package: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program.

 

In this position you will: 

Duties

• Hire, train and orient providers on clinical operations and functions
• Provide ongoing coaching and support to providers and other clinical staff related to clinical medicine, workflow, and patient experience of care
• Provide supervision to providers through direct interactions and/or chart review
• Work to ensure the program team follow best clinical practices
• Provide onboarding and ongoing mentoring for individual provider’s growth and development
• Address individual provider safety or performance issues, develop improvement plans and coordinate with Clinic Administrator and/or the HR Team as needed

Administrative Duties Leadership

• Monitor and communicate patient access data to providers in partnership with clinic administrator
• Be a clinical champion for quality performance and quality improvement activities
• Share program and individual quality and patient experience data with providers and program team
• Participate in NeighborCare leadership meetings and leadership development activities
• Address issues identified by theeam and collaborate with the program and site leads team as needed
• Collaborate with HHOT Program Manager and Administrative Assistant to assure support staff meeting and/or exceeding the expectations of patients, coworkers, the public, and community
• Develop and implement program strategic goals and key performance indicators in alignment with organizational strategic initiatives
• Be on call two weeks a year, providing phone-based clinical care
• Assist in credentialing of staff, trainees and volunteers

Direct Clinical Work

• Provide patient centered preventative care as well as, diagnoses and treatment of acute and chronic conditions,
• Identify the need for referrals and provide overall care coordination in a team-based setting

Indirect Clinical Work

• Assure accurate and timely completion of all clinical records
• Complete necessary paperwork for patient care. Such as, prior authorizations and communications with outside specialists in a team-based approach
• Timely response to communications and test results
• Provide f