Specialist 1, Inbound Pump Sales

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We’re also so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com.

A DAY IN THE LIFE:

• Communicates with potential customers (by phone, email, SMS, and/or fax), and explains the operation and use of all products offered by Tandem Diabetes Care; ensures all questions are thoroughly answered and sales are generated.
• Communicates with existing customers to provide product update information for customers interested in renewing their pump. Promote benefits of in-warranty pump.  
• Responds to direct patient inquiries as well as requests from Territory Managers, Clinical Diabetes Sales Specialists, and Health Care Providers, to discuss Tandem Diabetes Care products and services.
• Efficiently responds to advanced customer inquiries, effectively addressing and resolving patient barriers to therapy adoption through professional, ethical and persuasive sales skills to lead the customer to action and purchase a Tandem pump.
• Documents interactions, calls, and lead information, initiate opportunities into the customer relationship management (CRM) system in accordance with HIPAA guidelines.
• Delivers superior front-line customer support by adhering to customer and sales support procedures.
• Manages calls to maximize time and effort on the job to achieve daily metrics.
• Converts competitor pump users to Tandem products.
• Communicates with customers on status updates in the order process.
• Verifies accuracy of order to the patient and relays health insurance coverage.
• Manages the relationship with each customer by administering certain aspects of the reimbursement process by:
  • Verifying insurance benefits to determine cost share amounts for prospective customer responsibility
  • Collection of all required documentation
  • Coordinating shipments of products to customers.
• Works with Reimbursement Dept. to ensure data provided meets invoicing requirements.
• Notifies department management of any deficits in systems with proposed resolutions for corrections.
• Works as part of the support team, including members of the Field Sales team, to ensure proactive communication of prospective customer’s order status.
• Maintains up to date knowledge of Tandem Diabetes Care products, diabetes care disease state and therapy platforms including pump therapy, as well as becoming well versed in competitor products, programs, and alternative therapies.
• Attends and participates in sales meetings, conference calls, training programs, and trade shows as directed by management.
• Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.
• Additional projects as assigned.
• Achieves assigned goals/ metrics as established by the Supervisor/ CSS department
• Manages the relationship with each customer by administering aspects of the reimbursement process by:
  • Verifying insurance benefits to determine cost share amounts for prospective customer responsibility
  • Collection of all required documentation.
  • Coordinating shipments of products to customers.
  • Processing of co-payments

YOU’RE AWESOME AT:

1. Knowledge, skills & abilities:

• Adaptability to changing shifts on a Quarterly basis
• Knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics desirable.
• Knowledge of durable medical equipment policies, health insurance providers and reimbursement policies as it relates to diabetes supplies preferred.
• Demonstrated ability to effectively communicate over the phone with customers to resolve issues and answer questi