Jobs and Careers

IT Project Manager - Product Support

United Statesfull_timeVerifiedPosted 13 May 2025

About the role

TITLE: IT Project Manager - Product Support

POSITION TYPE: Full Time (W2)

LOCATION: Plano, TX

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we’re looking for:

We are looking for an IT Project Manager - Product Support to join our team.

Role and Responsibilities:

Lead repair service process improvement projects and initiatives through evaluation and documentation of current work processes and identification of improvement strategies.
Facilitate business requirement gathering and manage comprehensive project documentation.
Evaluate business needs and initiate quantitative and/or qualitative analysis to support project proposal or evaluation results.
Work closely with project teams to monitor project scope and provide timely status/situation updates to all relevant stakeholders.
Manage relationships and expectations of both internal and external project stakeholders.
Direct and perform ad-hoc projects and analysis as assigned by management, working independently or with cross functional teams.
Review project plans to plan and coordinate project activity.
Manage backup, security and user help system.
Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.