UNIV- Program Manager - COM: Healthcare Simulation Center

Job Description Summary

The Medical University of South Carolina College of Medicine invites applications for the position of Operations Manager for the MUSC Healthcare Simulation Center (HSC). The Operations Manager provides leadership for the operational, programmatic, and administrative management of simulation-based activities and is responsible for ensuring high-quality, efficient, reliable, and service-oriented support for simulation programs across the MUSC enterprise.

This position leads day-to-day center operations and manages workflows that support simulation implementation, scheduling coordination, staff assignments, customer service, equipment readiness, facilities utilization, program documentation, and continuous quality improvement. The Operations Manager works collaboratively with faculty, clinicians, administrators, learners, and external partners to ensure that simulation activities are operationally sound, educationally aligned, and delivered in a consistent, professional, and scalable manner.

The Operations Manager serves as the center’s primary operational leader and supports the continued growth of the MUSC HSC as a high-performing, responsive, and financially responsible center that advances simulation-based education, workforce development, clinical readiness, and interprofessional collaboration across MUSC.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC000982 COM MUSC Healthcare Simulation Center CC

Pay Rate Type

Salary

Pay Grade

University-GEN11

Pay Range

66,400.00 - 92,900.00 - 119,500.000

Scheduled Weekly Hours

40

Work Shift

Job Description

Operational Leadership and Service Delivery (35%)

·         Lead day-to-day operations of the MUSC HSC to ensure high-quality, safe, reliable, and efficient simulation experiences for all users

·         Oversee operational systems and workflows supporting simulation intake, planning, scheduling coordination, setup, execution, breakdown, and follow-up

·         Partner with faculty, facilitators, the Educator, and staff to ensure simulation activities are operationally feasible, appropriately resourced, and aligned with stated goals and objectives

·         Ensure consistent, responsive customer service and operational support for learners, faculty, staff, visiting groups, and external partners

·         Develop, implement, and maintain operational standards, protocols, policies, procedures, and service expectation that support excellent simulation delivery.

Staff Supervision and Workflow Management (25%)

·         Supervise and coordinate the work of assigned operations, simulation technology, and support personnel

·         Establish staffing plans, daily assignments, coverage expectations, workflow priorities, and accountability systems to support center activities

·         Lead onboarding, training, coaching, performance feedback, and professional development for assigned staff

·         Foster a professional team culture grounded in responsiveness, collaboration, adaptability, continuous improvement, and service excellence

·         Coordinate communication across staff, faculty, and center leadership to ensure operational clarity and smooth execution of activities

Simulation Implementation, Quality Improvement, and Documentation (20%)

·         Manage simulation activity implementation and continuous quality improvement processes across center operations

·         Develop and maintain protocols, policies, and procedures related to simulation implementation and operational quality

·         In conjunction with the Educator, help ensure simulation activities are assessed for quality on an ongoing basis

·         Maintain and improve project-management and activity-tracking systems, including Microsoft Teams-based workflow tools and related documentation processes

·         Support creation and maintenance of setup guides, workflows, and operational documentation that improve consistency and scalability

Resource, Technology, Facility, and Inventory Management (15%)

·         Oversee readiness, lifecycle management, and effective use of simulation resources, including simulators, task trainers, computers, software, audiovisual systems, supplies, and related equipment

·         Manage inventory control processes and recommend equipment, supply, and infrastructure needs re