Site Operations Support Specialist

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, educationand job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.


The organization employs over 2,000 people, operatesfive job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcomand Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, servicesand skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversityand inclusion (DEI) and are focused on creating a joyful, inclusiveand successful organization.


Title: Site Operations Support Specialist
Department: IT (Information Technology)
Location: Production Facility (On-Site Required - 150k sqft facility)
FLSA Status: Salaried Exempt
Salary Range: $62,000–$72,000/year
Pay Type: Salary Exempt (Paid Bi-Weekly)


About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
About the Position

The Site Operations Support Specialist is the on-site tech champion for EGNW’s new 150,000 sq. ft. production and distribution hub, providing hands-on, immediate support for warehouse operations, production automation systems, and the technology that powers donation processing, inventory management, and distribution workflows.
This fast-paced, collaborative role is ideal for curious problem-solvers who want to learn, grow, and shape how our systems work—you’ll partner with warehouse and production teams and the central IT group to keep everything running smoothly, contribute to our digital transformation and automation efforts, and turn real-world challenges into practical solutions.

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

On-Site Technical Support
◦ Serve as the primary on-site technology support contact for all facility operations
◦ Provide immediate response to hardware and software issues affecting warehouse operations
◦ Troubleshoot and resolve issues with mobile devices, barcode scanners, tablets, and handheld terminals
◦ Support network connectivity, WiFi, and communication systems throughout the facility
◦ Coordinate with central IT team for complex technical issues requiring escalation
Production Systems Support
◦ Support technology components of production automation systems including conveyor controls and sorting equipment
◦ Troubleshoot integration issues between warehouse management systems and production hardware
◦ Monitor system performance and proactively identify potential technology bottlenecks
◦ Support implementation and testing of new production automation technologies
◦ Document system configurations and operational procedures for production equipment
Warehouse Management System (WMS) Support
◦ Provide front-line support for D365 Advanced WMS and related warehouse applications
◦ Train warehouse staff on WMS functionality and mobile device operations
◦ Support inventory management processes and system integrations
◦ Troubleshoot data synchronization issues between warehouse systems and central D365
◦ Assist with WMS configuration changes and system updates
Hardware & Infrastructure Maintenance
◦ Maintain inventory of technology equipment including mobile devices, scanners, printers, and networking equipment
◦ Perform routine maintenance on