Senior Services Engagement Engineer

Requisition ID: 424868
Work Area: Customer Service and Support
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-1
Additional Locations:

 

 

Original Posting Date: 05/27/25

 

Job Title: Senior Services Engagement Engineer 

Location: Newtown Square, PA 

Work Model: Hybrid work model 

 

Purpose and Objective:   

SAP America, Inc. seeks a Senior Services Engagement Engineer at our Newtown Square, PA location to understand the customer's business, organization and how that organizational structure may affect the customer's success with SAP.  

 

Expectations and Tasks:  

Conduct support analysis of current customer situation, maturity of SAP solution operations, and IT service delivery Engagement Setup. Explain the scope of the engagement with the customer. Understand engagement roadmap, innovation roadmap, focus areas and high-level delivery plan. Understand goals and key performance indicators for the engagement. Implement governance model. Expedite SAP's collaboration platform at the customer. Explain the initial action plan to the customer as the starting point for the engagement and conduct Engagement Governance. Align action plan with the account team and other internal stakeholders as required. Contribute to executive meetings by providing an overview of the engagement contribution to demonstrate the value delivered. Understand engagement performance expectations and adhere to delivery standards and KPls. Assist with development of Engagement. Highlight opportunities outside own area of responsibility to the account team.  

 

Education and Occupational Experience:  

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and six (6) years of experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field of study and four (4) years of experience in the job offered or related occupation. 

 

Qualifications/Skills and Competencies Experience:  

Experience must involve four (4) years in the following:  

• Technology Support Service Skill and technical analysis; 

• Fundamental SAP Basis and security principles; 

• Root Cause Analysis within the ABAP and Netweaver or Java stacks and SQL RCA; 

• Change Management Framework for SAP Systems (Change Management); 

• SAP Deployment Projects support in multinational organizations - scope support plans, packages, and coordinate support activities from design phase through go live and post go live support phases; 

• Manage delivery of Support Services to Business and IT customers; and 

• Position support methodology and services to new engagement areas for business development. 

 

Travel: Position requires up to 50% domestic and international travel to various and unanticipated client sites.  

 

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy. 

 

Internal use only: reference code lhrs4262 

SAP:SAIL 

EX:OUT 

 

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