Associate Director, Patient Support Services

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

Key Responsibilities:
The Associate Director, Patient Access Solutions is a position responsible for the strategic oversight of the Patient Access Solutions Liver program. This position and team are responsible for the patient/provider experience, operational excellence, service quality, operational efficiency, and overall engagement of patient support programs. This role oversees the selection, management and quality assurance of third-party providers who partner to deliver key patient and access services. This leader needs to be able to design, plan, and pull through appropriate market-leading programs and support ensuring efficient, effective, compliant execution through vendors, and manage continuous improvement on an ongoing basis. To do so, the candidate will be required to have familiarity with the relevant customer/market needs and solutions, through strategy and operations management, including a high level of engagement with various internal and external partners, with a strong understanding of compliance as it relates to patient support programs.

This role will be responsible for establishing a patient support strategy for each program he/ she/they support, including leading and supporting the development and maintaining collateral that is provided to our field teams (i.e., MSLs, Nurses, Sales and FRM teams, etc.), healthcare providers, managed market customers (i.e., Payers and Specialty Pharmacies) and patients that is in line with brand team objectives. This role will also drive patient access market research and understanding of complex managed market environments to drive strategic improvements to the Gilead patient support programs. In addition, this role will lead and establish the FRM coordination needs for yearly Mid-year, National and ad hoc meetings, working with the FRM team leads determining workshops, training and requirements for FRM involvement during these meetings.

This role will require a seasoned pharmaceutical industry professional with strong knowledge of the Liver Therapeutic Area; with proven skills accomplished in launching and maintaining patient support programs, including design and delivery, with strong knowledge of FRM support, rare disease, pharmacy and health care reimbursement practices, Co-pay financial support, and its related compliance and regulatory requirements.

It will be imperative that this role works very closely with the Brand and field Leadership teams to ensure strategic initiatives are well planned, executed and maintained. This role is expected to collaborate with cross functional leadership roles including but not limited to:

• FRM and Patient Support Strategy and Operations teams to successfully plan, budget and execute new and improved patient support offerings as well as address program enhancements.
• Trade team to ensure effective, ongoing communication is in place with contracted Specialty Pharmacies.
• Commercial Legal to review potential patient support program enhancements.

We value a leadership approach that is based and built on an understanding of the facts and potential solutions pertinent to patient support programs. We value a style that is informed by active and thoughtful engagement of our internal and external partners, the patients who need our products, and various stakeholders that support us in achieving our patient support mission. We desire a leader who can quickly understand the needs of the organization and can adapt to changing and/or challenging conditions, at a moment’s notice.

RESPONSIBILITIES MAY INCLUDE THE FOLLOWING:
 

• Lead the development, and execution of p