Field Service Technician II

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

The U.S. Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse workforce creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology (FST) department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. As a USFGMD Systems Technologist, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world.

Job Description

The Air Force Program System Upgrade Agreement (SUA) FST will work closely with other FSTs and engineers to design and execute on technical efforts to achieve the Air Force’s communications goals.  The SUA FSTs will work on a daily basis to assist in developing a strategy to accomplish the various upgrades and migrations.  The SUA FSTs are hands-on, in-field executing on the integrations, migrations and expansion plans that have been developed.  The Air Force SUA FSTs may also be called upon to assist in preventative maintenance efforts, break-fix occurrences and even assist other programs in the enclave.
 
Candidate must have some basic knowledge in the technicalities deployed by Motorola ASTRO systems to include, networking, Cyber Security principles, Active Directory Administration, LMR Communications.  Helpful to have knowledge of ASTRO core applications such as UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI.

Experience developing and executing Motorola ASTRO upgrades is a major plus.

Responsibilities / Expectations:

• Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems

• Candidates must have some basic knowledge in the technicalities deployed by ASTRO to include, networking, Cyber Security principles, Active Directory Administration, and LMR Communications

• Knowledge of ASTRO core applications such as UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI

• Required to lift equipment of ~ 50lbs

• Demonstrated proficiency in troubleshooting IP networks

• Solid ability to administer and troubleshoot in an IT-type environment

• Strong verbal and written communication skills

• Applicants must be proficient with Microsoft Office products and G-Suite applications.

• Must have strong self-management and "people" skills to work closely with Motorola Solutions’ customers and subcontractors as well as Motorola Solutions sales, engineering, project management, and customer support teams.

 

Qualifications:

REQUIRED:

• Must be willing to obtain CompTIA Security+ or CISSP certification within first 12 months of employment

• Must be capable of passing/receiving a DOD secret clearance within 18 months of initial employment date

• Complete standard form SF86 questionnaire and fingerprinting for national security positions

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DESIRED:

• Comp TIA Network+, MCSE, or CISSP certification desired

• Experience with Host Based Security Systems (HBSS)

• Experience with CAC/PIV authentication based systems

• Experience developing and executing Motorola ASTRO upgrades is a major plus.

• 2 years of experience hands-on with Motorola ASTRO technology including Zone Core, ASTRO Networking, Microsoft Active Directory, MacAfee security suite, MCC7500 dispatch, NICE Logging, IT, LMR, E911, Dispatch or 2+ years of experience in IT, Networking, Radio Frequency, Land Mobile Radio or as a Field Service Technician, System Technician/Specialist

Travel/Location:

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