Lead Analyst, Compliance Operations

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

As a Lead Analyst, Compliance Operations you’ll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we’re determined to create a productive, progressive, inclusive place to work. If you’re looking to work for a mission driven, employee first organization, please apply today.

What you’ll be doing (ie. job duties)

• Duties will be split 50/50 between US Escalations investigations casework and Subject Matter Expert work

Subject Matter Expert Work (50%):

• Serve as internal Subject Matter Expert for Coinbase’s end-to-end transaction monitoring (TMS) operations, assisting teammates with substantive questions about process or procedure. Build strong relationships with Compliance partners and provide clear guidance to your team to resolve subjectivity in case resolution. Encourage knowledge sharing, ongoing training, and collaboration.
• Conduct Root Cause Analysis (RCA) across TMS to find opportunities for improvement, including conducting deep dives on critical errors surfaced through QC and QA processes. Foster a culture of continuous learning and improvement. Update processes and improve feedback loops and communications channels. 
• Coordinate with CX Programs to contribute to and lead projects to improve processes and procedures across TMS. Execute identified corrective actions and monitor implementation. Collaborate with stakeholders to develop specific corrective actions and conduct necessary testing.

Investigations Casework (50%):

• Investigate AML and fraud-related alerting transaction on the blockchain; write and/or file Suspicious Activity Reports (SAR)
• Conduct investigative review and analysis in support of Coinbase’s BSA/AML regulatory compliance policies and program including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other Coinbase lines of business 
• Analyze transaction activity and KYC information and conduct due diligence research in support of investigations
• Document investigations in written narratives
• Decide whether activity warrants escalation for additional review and subsequently recommend whether activity appears suspicious and warrants filing of a Suspicious Activity Report
• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures