Sr. Director of UX, Data360 Platform

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

Salesforce is the Customer Company — inspiring the future of business with AI + Data + CRM. Our mission is to help every Trailblazer connect with customers in a whole new way. Guided by our core values — Trust, Customer Success, Innovation, Equality, and Sustainability — we believe technology, when designed with empathy and purpose, empowers people to create change that matters.

About Data360

Data 360 is Salesforce’s unified data platform that serves as a real-time single source of truth of customer data in the agentic era. From data management to real-time data processing to data connectivity and ingestion, Data 360 provides easy-to-use tools and easy-to-interpret insights, to help businesses deliver maximum value to their customers at the right time, via the right channels, intelligently, ethically, and responsibly.

The Role

We’re seeking a Senior Director of UX to lead strategy, alignment, and execution across Data 360’s most critical platform experiences. This leader operates at the intersection of design, business, and organizational change, translating a long-term, cross-cloud vision into actionable UX strategies that accelerate Salesforce’s agentic transformation through unified data. 

This role requires systems-level thinking, comfort with ambiguity, and deep credibility with VP/SVP stakeholders. You’ll scale design leadership across multiple teams and portfolios, and embed design into high-stakes decision-making. You'll inspire and empower a global design team—removing barriers, establishing clarity, and driving high-impact outcomes at enterprise scale.

Responsibilities

• Define and drive a unified UX strategy across Data 360’s platform experiences.
  Shape executive decision-making through visionary storytelling, customer insights, and cross-cloud alignment tied to V2MOM priorities.

• Architect scalable design frameworks, systems, and governance models that accelerate delivery and ensure experience cohesion across the platform

• Contribute to and cultivate an inclusive, diverse, and collaborative Salesforce UX team and environment

• Build a culture of clarity, autonomy, operational rigor, and innovation, enabling the team to excel in high-ambiguity spaces.

• Recruit, onboard, and develop world-class UX talent across time zones and disciplines.

• Build deep, trusted partnerships with Product, Engineering, Research, CX teams to align priorities and resolve cross-cloud dependencies.

• Translate complex systems into intuitive, data-informed experiences that improve customer understanding and deliver value across the platform.

• Drive delivery of high-quality product experiences through clear vision, strategic alignment, and organizational unblockers.

• Champion accessibility, design-system adoption, and ethical, human-centered UX across all Data 360 surfaces and beyond.
  Guide teams in producing high-clarity prototypes, narratives, and north-star frameworks that influence cross-functional partners and executives.
  
   

Required Qualifications

• 10+ years of experience designing and delivering products in cross-functional teams from start to finish

• 5+ years of direct management experience

• BA/BS or MA/MS in design related field, or equivalent experience

• A portfolio demonstrating experience leading teams to create user-centered design solutions in a variety of design and prototyping tools

• Experience with design systems and designing f