Director, Product Manager: Velocity Black

Director, Product Manager: Velocity Black

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. 

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

We’re looking for a Director to lead a brand new Data Product and Privacy team. The ideal candidate will be someone who can lead the strategy of transforming our data into a product that can power automation and AI use cases to allow us to lower the price of Velocity and expand its impact on Capital One at large. In addition to setting strategy, the Data Product and Privacy Lead will be responsible for driving tactical implementation of building out new data products and ensuring that our data remains well managed. This includes blazing a trail as one of Capital One’s first businesses to be in scope for GDPR compliance. Your work with Legal and Compliance to improve our GDPR program will open doors for future international expansions. The data strategy lead will be expected to build out a new team of 3-5 associates ranging from data product managers, to data engineers, and project managers.

The role is a great mix of high impact strategy, product management, and tactical execution that would set you up well as the type of general manager that thrives at Capital One (and beyond). The team has a fun, fast paced culture, and the product enjoys a ton of executive engagement from senior stakeholders (and customers).  

In this role, you’ll be expected to demonstrate proficiency in four key areas:

• Human Centered 

  • You’ll deeply immerse yourself in knowing your internal and/or external customer(s) by employing empathy and design thinking to define broad-scale solutions that provide breakthrough leverage

  • You’ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs

• Business Focused 

  • You’ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive sustainable value for Capital One

  • You’ll be promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically

• Technology Driven

  • You’ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics

  • You’ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems

  • You’ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind

• Transformational Leadership 

  • You’ll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments

  • You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way

Responsibilities: 

• Own Velocity Black’s data strategy: Build and execute on a roadmap to identify our most important data elements, standardize our data, and lay the foundation for automation and AI models

• Lead our Data Product and Privacy team: of 3-5 associates and work closely with our horizontal tech teams to implement strategy

• Manage our data as a product: Listen to our data consumers, identify pain points, design elegant solutions and build data products that wow our internal data “customers” 

• Be a master executor: Identify appropriate performing