Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Work Schedule: There is an on-call rotation every 4-5 weeks, which runs Monday through Sunday and may include some holidays. The regular schedule is an 8-hour shift, Monday through Friday, between 8:00 AM and 6:00 PM.

Location: 7430 Remcon Circle El Paso, TX 79912

Primary Responsibilities: 

• Daily scheduling of all physician orders, new referrals, and schedules with appropriate field clinicians
• Reports new or pertinent patient information to field clinicians
• Schedules per physician order all visits/tasks specific to each patient from the beginning to conclusion of directed patient care: supervisory visits, re-certification visits, discharge visits, transfers, and post-hospital visits and ensures accuracy
• Updates clinician schedules frequently to remain in compliance with current physician orders
• Communicates all new physician orders and new referrals with contract therapy staff
• Responsible for checking email, Tiger Connect, team messaging system and voicemail to respond to time-sensitive messages from customers, leadership, lower-level management
• Prepares clinicians schedules and assign clinicians to patients based on the frequency and expected duration of prescribed treatments and therapies per physician order
• Demonstrates exceptional customer service to all patients, clinicians, and family members
• Participates with on-call rotation for home health approximately one week per month to include shared holiday coverage
• Perform general clerical duties in support of patient services. These include, but are not limited to, answering phones, copying, faxing, and reviewing incoming referral information for accuracy

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma/GED
• 1+ years of experience performing administrative duties in a medical setting or home health setting
• 1+ years of experience in a position that requires multi-tasking in a fast-paced environment
• 1+ years of scheduling experience
• Intermediate level of proficiency in Microsoft Office products 
• Ability to occasionally work on call during weekends

Preferred Qualifications: 

• Experience & familiarity with medical terminology
• Prior home health experience

Soft Skills: 

• Attention to detail
• Strong communication