Sr. IT Support Specialist (Seattle)

Company

Federal Reserve Bank of San Francisco

We are the San Francisco Fed, public servants with a congressionally mandated mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and we are committed to understanding and serving the vibrant, diverse people of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a team united in its purpose to promote an economy that works for everyone.

Are you looking for a way to use your technical skills to help support an exciting new initiative? We are seeking a Senior IT Support Specialist to join our Police Services IT group!

This position provides District and local first level technical assistance and support for Federal Reserve Law Enforcement (Police Services) computer applications, video surveillance systems, access control and alarm monitoring systems, radio systems, intercom systems and other computer-based systems, Cash Services and other end users while supporting the NextGen Cash project.

Note: We have two opportunities available. This opening is for our Seattle branch office.

Link to apply to our Phoenix opening: https://rb.wd5.myworkdayjobs.com/FRS/job/Phoenix-AZ/Sr-IT-Support-Specialist--Phoenix-_R-0000020352-1

Location: Federal Reserve Bank - Seattle Branch ​

2700 Naches Ave SW, Renton, WA 98057

*Applicants will need to be flexible in working the following shift times to meet operational needs.*

Shift Day/Time: Monday – Friday

• Swing Shift – (4:30pm-1:30am , 5:00pm-2:00am) – includes a 10% shift differential which is in addition to the base salary

What you’ll do

• Assist and support in equipment and software selection, maintenance, system development and configuration.

• Communicates, coordinates, and collaborates directly and effectively with management, administrators, subject matter experts, vendors, Facilities Management, Information Technology Services (ITS), and other partners throughout the District, as appropriate, to identify, document with prescribed reporting, discuss and resolve issues and obtain assistance, infrastructure, products, and resources needed to implement and maintain the Police Services systems (Video Surveillance System, Physical Access Control, Alarm Monitoring, Radio, Intercom, etc.)

• Assists with training, administration and oversight of the Police Services systems, related service level agreements, and operational and information security procedures and controls.

• Provides support to users of the Police Services security systems and related applications, including remote access and Office 365 applications. With regular guidance provides support and solutions with end users to resolve hardware problems, applications and connectivity issues. Works with the users to understand and reproduce the issue, saving and sharing documentation with National Service Desk /IT/Vendor.

• Provides application and network infrastructure support and vendor escort during onsite maintenance and repair visits.

• Reviews and/or builds application system documentation (i.e., processes, procedures, system flow diagrams) for supported products.

• Provides support for installation, training, fixes, upgrade releases, test coordination and technical consultation for various vendor products used in Police Services automated systems environment.

• Performs compatibility studies, evaluates new products and monitors the requisition process. Prepares procurement documents for hardware and software for immediate and short-term needs.

• With occasional guidance, understands and applies standards and procedures, such as change control and access controls. In addition to performing information security and audit functions.

• Ensure compliance with bank’s policies and procedures.

• Performs other duties as assigned and assists other Sr. IT Support Specialists as needed.

• Participates in work groups as assigned by manager.

Desired Experience + Traits

• Associate degree in a related field or equivalent from two-year college or technical school.

• Typically requires 5 years of increasingly responsible/technical experience in technical support environment; or equivalent combination of education and experience.

• Previous experience working with an enterprise level Physical Securi