Clinical Program Coordinator - Full Time - Virtual Eye Care - On-Site - Bascom Palmer Eye Institute -- Miami, FL

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The University of Miami, Bascom Palmer Eye Institute has an exciting opportunity for a full time Clinical Program Coordinator (On-Site) for Virtual Eye Care in Miami, Florida.

The Clinical Program Coordinator assists in the development, organization, production and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Provides general oversight over daily program operations in support of the University's mission, including the direct supervision of volunteers. Monitors the financial performance of programs to meet departmental goals, and assists with short- and long-range budgetary planning.

CORE JOB FUNCTIONS  

• Evaluates program effectiveness, analyzes results, and recommends appropriate action.

• Coordinates program activities with other program, department or staff activities, ensuring optimum efficiency.

• Trains, develops, and empowers staff to effectively perform their jobs.

• Acts as a main point of contact for project funders, advisors, speakers, and participants, and recruits program participants, members, and volunteers.

• Develops cooperative relationships with patients and families by projecting a positive image and creating a professional atmosphere.

• Develops program communications and promotional literature for distribution, including newsletters, brochures, and flyers.

• Prepares periodic reports, financial statements, and records for management or outside agencies.

• Maintains patient confidentiality as well as the confidentiality of hospital business information.

• Oversees the maintenance of established supply levels in unit and supply rooms.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                      

Education: Bachelor’s degree in relevant field

Experience: Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes:

• Ability to communicate effectively in both oral and written form.

• Ability to handle difficult and stressful situations with professional composure.

• Ability to maintain effective interpersonal relationships.

• Ability to understand and follow instructions.

Department Specific Functions

• Primarily responsible for providing virtual or/and on-site support to assigned clinical specialties and providers in effort to ensure the successful coordination of care for patients throughout their journey.  

• Facilitates virtual care offerings through schedule management, patient education/preparedness, and coordination of the virtual visits.

• Ensures patients have access to the MyUHealthChart patient portal and assists them through the e-check-in process, connecting with the virtual visit, and completing medical history/pre-exam documentation in the medical record. 

• Proactively assesses scheduling accuracy, patient volumes, and clinic flow and improves the distribution of patient assignments to promote efficiency.

• Manages internal/external referrals and follow up instructions to arrange appointments with medical specialists to assist in patient care. 

• Provides coordination and support to clinical practices, providers, clinical support staff, and patients. 

• Addresses and documents patient inquiries and communications in a timely manner through answering patient phone calls, monitoring EMR messages and tasks, and escalating/assigning requests as needed to ensure proper resolution. 

• Assists physicians with clinical activities to resolve any delays and guides patients as needed through each step of their appointment to improve the overall patient experience.

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