Auto Bodily Team Leader Claims - Western Region

Team Leader Claims - CH08AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

The Auto Bodily Injury Claims Team Leader will manage  a team of claim representatives who  direct claim investigation, compensability determination, disposition and settlement, in compliance with corporate claim settlement policies and procedures. The leader will seek to effectively manage allocated loss costs relative to budget guidelines and fully comply with statutory, regulatory and ethics requirements. This individual shall also effectively communicate and teach a thorough understanding of business vision, strategies and plans for achieving business goals. Through effective training, coaching and staff development, they will enable optimal job performance and the achievement of individual and professional goals.

Responsibilities:

• Manage Claim Professionals with corresponding claim inventories

• Utilize various reporting tools to monitor and address accuracy and trending

• Manage and implement change including explaining driver for business goals

• Stay current on issues impacting personal and/or commercial business including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, term goals and internal initiatives

• Use critical thinking skills to gather information, apply sound decisions based on mixture of analysis, experience and judgment

• Manage claim assignment process by identifying claim complexity and ensuring proper assigning to the appropriate claim handler

• Oversee the completion and execution of the investigation, disposition and settlement of claims, in compliance with corporate claim standards and procedures, and statutory, regulatory and ethics requirements

• Use organizational and communication skills to effectively manage the resolution of assigned claims, manage claim deadlines and use resources appropriately

• Use claim functional knowledge to appropriately interpret and apply insurance coverage

• Properly apply statutory laws and regulations of applicable jurisdiction

• Effectively train, coach and develop staff to enable them to perform their jobs and achieve individual and professional goals

• Effectively address and manage performance to standards

• Establish and maintain effective relationship with customers, gaining their trust and respect

• Negotiate skillfully in tough situations with internal and external groups

• Clearly explain complex or technical information that is helpful to customers

• Create and support a team environment that achieves Claims 'Diversity and Inclusion initiatives

• Build a high performing team with diverse characteristics, where individual differences are valued

• Embrace leadership role among claim team leaders and handlers and offer advanced expertise to help teammates

• Consistently act with highest level of integrity and adhere to general principles of business ethics

• Demonstrate professionalism and establish credibility when interacting with customers

• Understand and effectively analyze coverage

Qualifications

• Minimum 3 years of Auto claim experience required. Auto Bodily Injury experience highly preferred

• Litigation and/ or Large loss experience preferred

• Bachelor's Degree preferred

• Strong Demonstrated leadership skills in terms of teaching, guiding, coaching and developing staff

• Strong coverage interpretation and letter writing skills

• Strong communication skills both verbal and written regardless of audience demographic

• Ability to partner with internal and external customers

• Knowledge of medical terms is preferred

• Possess analytical and critical thinking skills

• Excellent time management abilities

• Demonstrated track record of consistent and timely follow through for customer needs

• Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently

• As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Harford is contingent upon you successfully passing of the Licensing