American Girl Restaurant Manager (Full-Time/Benefited)

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

Job Description

The Opportunity: The Restaurant Manager is located at the AG Retail Flagship Los Angeles location and partners closely with the Store Leadership Team, Restaurant Leadership Team, and People & Culture Business Partner. This role is responsible for overseeing all Front-of-House and Back-of-House restaurant operations while delivering an exceptional guest experience that reflects American Girl’s mission of “Celebrating Girls." You would be leading with hospitality, accountability, and care ensuring service excellence, operational consistency, team development, and financial performance. If you thrive in a fast-paced, guest-focused environment and enjoy leading teams through collaboration, coaching, and high standards, we’d love to meet you.

What Your Impact Will Be: 

Customer Service & Guest Experience

• Supervise and model exceptional hospitality standards across the dining room and private party spaces.

• Maintain a visible leadership presence during service to support staff and guests.

• Ensure dining room and private dining room ambiance is consistently upheld.

• Oversee resolution of guest service issues, using sound judgment and professionalism.

• Ensure special guest requests (birthdays, allergies, dietary needs, accommodations) are handled graciously and consistently.

• Oversee kitchen execution to ensure food quality, consistency, presentation, and special requests are met.

• Monitor service standards for all positions, providing real-time coaching and feedback.

• Share relevant information with guests regarding restaurant offerings, store events, and private parties.

• Analyze guest feedback, food trends, and product mix to support menu and concept evolution.

Restaurant Operations & Policy Compliance

• Oversee all Front-of-House and Back-of-House operations, including opening/closing procedures, guest service, ordering, and maintenance.

• Maintain consistent standards for cleanliness, safety, food quality, and overall restaurant operations.

• Ensure compliance with all City, State, and County food and beverage regulations.

• Adhere to and enforce all company, store, and department policies and procedures.

• Manage payroll, scheduling, inventories, vendor setup, blanket PO accounts, and supply ordering.

• Ensure side work completion, daily pre-shift communication, and accurate coaching documentation.

• Execute company programs and initiatives, including Special Events and GOTY.

• Maintain sanitation, safety, and cleanliness standards to achieve successful health inspections.

• Oversee reservation flow and guest experience in partnership with RSS and Hosts.

• Utilize POS, Infogenesis, Zomato, JTech Paging, and Microsoft Office systems in accordance with company policy.

• Follow all alcohol distribution, reconciliation, and compliance procedures.

• Maintain proficiency in required systems and reporting tools.

Staff Development & Performance Management

• Lead the development, coaching, and performance management of restaurant staff.

• Drive seasonal hiring and onboarding in partnership with the Restaurant Leadership Team and People & Culture Business Partner.

• Delegate responsibilities equitably to ensure balanced workloads and operational efficiency.

• Ensure service and training standards are consistently met thro