Customer HyperCare Coordinator with Italian

<p><strong>Job Title  </strong></p> <p>Customer Hypercare Coordinator</p> <p> </p> <p><strong>Location  </strong></p> <p>Warsaw, Poland (Hybrid)</p> <p> </p> <p><strong>About Us</strong></p> <p>At Ingersoll Rand we are passionate about inspiring progress around the world. Our people and our family of brands work together to increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com.</p> <p> </p> <p><strong>Job Summary</strong></p> <p>The Hypercare team is specialized in qualifying customer inquiries to ensure they are all properly addressed. We are now expanding the team with a new member as an addition to the 7 current team members.</p> <p> </p> <p><strong>Responsibilities</strong></p> <ul type="square"> <li><strong>Inbound Leads:</strong> act as the first point of contact for leads received through the website or other sources.</li> <li>Qualify these leads and proactively hand them off to the appropriate sales person or channel, ensuring adherence to standard procedures and delivering a positive customer experience.</li> <li><strong>Follow-ups: </strong>follow up with internal teams and distributors to ensure timely responses to customers.</li> <li><strong>NPS:</strong> support initiatives aimed at enhancing the company's Net Promoter Score (NPS) by creating positive experiences for all types of inbound inquiries.</li> </ul> <p> </p> <p><strong>Basic Qualifications</strong></p> <ul> <li>Languages: English B2/C1, Italian B2/C1; Polish B2/C1 is nice to have.</li> </ul> <p> </p> <p><strong>Travel &amp; Work Arrangements/Requirements</strong></p> <p>Site Based</p> <p> </p> <p><strong>Key Competencies</strong></p> <ul> <li>Previous experience in Customer Service/Help Desk, Telemarketing, Sales, or any previous sociable roles.</li> <li>Determined and results oriented</li> </ul> <p> </p> <p><strong>What we Offer</strong></p> <ul> <li>A Competitive Salary.</li> <li>Annual Bonus.</li> <li>Equity plan for new hires.</li> <li>Private Medical Care.</li> <li>Cafeteria / Holiday subsidy.</li> <li>Flexible Working Hours.</li> <li>Stable working environment, focusing on long-term cooperation.</li> <li>Technical, Professional, and Skills Training International working environment.</li> </ul> <p><span>#LI-MT1</span></p>