Fleet & Technical Support Manager

Job Description

Who will you be working with? 

You will work closely with Field Operations, Engineering, Aftermarket Services, customers, equipment operators, technicians, vendors, and management teams. This role serves as a key technical resource supporting the reliability and performance of custom-built rail inspection vehicles, ultrasonic testing systems, and proprietary inspection technologies. Collaboration across departments is critical to ensure fleet readiness, regulatory compliance, operational excellence, and customer satisfaction. 

How will you make a difference? 

As a member of the Rail Flaw Detection (RFD) Operations team, you will be responsible for ensuring the reliability, availability, compliance, and technical performance of the RFD fleet and associated inspection systems. This role serves as the primary owner of fleet health and uptime while providing advanced technical support for specialized rail inspection equipment and onboard technologies. You will act as the technical bridge between Operations, Engineering, Aftermarket Services, and customers to resolve equipment issues, support continuous improvement initiatives, and enhance overall fleet performance. Through proactive maintenance, troubleshooting, and operational support, you will help ensure safe, efficient, and compliant rail inspection operations. 

What do we want to know about you? 

Required Education & Experience 

• Associate's or Bachelor's degree in Engineering, Industrial Technology, Fleet Management, Railroad Operations, or a related technical field preferred. 

• Minimum of five (5) years of experience in fleet operations, maintenance management, railroad operations, non-destructive testing (NDT), or a related technical environment. 

• Experience managing preventive maintenance programs and coordinating equipment repairs and inspections. 

• Demonstrated experience troubleshooting complex mechanical, electrical, hydraulic, pneumatic, computer, and network systems. 

• Experience analyzing operational or maintenance data to improve equipment reliability and performance. 

Technical Skills 

• Proficiency with Microsoft Office Suite. 

• Experience utilizing ERP, maintenance management, or fleet management systems. 

• Strong technical troubleshooting and root-cause analysis skills. 

• Experience creating and maintaining technical documentation, procedures, and troubleshooting guides. 

• Knowledge of DOT regulations and compliance requirements, including Hours of Service (HOS) regulations. 

• Working knowledge of rail flaw detection and NDT methodologies preferred. 

• Experience supporting ultrasonic inspection systems preferred. 

Behavioral Competencies 

• Strong organizational and time management skills. 

• Excellent communication and collaboration abilities. 

• High degree of accountability and ownership. 

• Strong problem-solving and decision-making skills. 

• Continuous improvement mindset with a focus on safety, quality, and operational excellence. 

What will your typical day look like? 

• Ensure compliance with all DOT regulations, including Hours of Service (HOS) requirements. 

• Maintain fleet uptime, reliability, and operational readiness across rail inspection assets. 

• Manage preventive maintenance programs and coordinate inspections, repairs, and equipment upgrades. 

• Maintain fleet records, registrations, certifications, and compliance documentation. 

• Analyze operational and maintenance data to identify trends and improve fleet reliability. 

• Manage relationships with service providers, repair facilities, and equipment vendors. 

• Develop strategies to improve equipment reliability, reduce operating costs, and increase fleet utilization. 

• Serve as the primary technical resource for custom-built rail inspection vehicles and onboard systems. 

• Troubleshoot electrical, mechanical, hydraulic, pneumatic, computer, and network-related equipment issues. 

• Support field personnel in diagnosing and resolving equipment failures. 

• Lead root-cause investigations and implement corrective actions for recurring issues. 

• Develop and maintain technical documentation, procedures, and troubleshoo