Billing/Scheduling Associate II - Pediatric Nephrology

Scheduled Hours

40

Position Summary

Schedules appointments for the divisions of Nephrology and Infectious Diseases. Obtains required demographics, referral, and insurance information and medical reports and records.

Job Description

Primary Duties and Responsibilities

• As the primary contact for incoming calls, greets all callers with professionalism and customer service skills.
• Uses the computerized scheduling system EPIC to schedule new and return patient appointments as well as associated ancillaries. Obtains and enters into the EPIC all demographic, referral, and insurance information completely and accurately.
• Obtains, scans, and maintains current patient records and EMR. Facilitates medical records requests. Utilizes OnBase system for scanning/faxes.
• Assists with Epic in basket and work queue needs.
• Distributes mail, faxes, and correspondence timely and efficiently.
• Other duties as assigned.

Job Location/Working Conditions

Administrative office setting with pressure due to high call volume. Some stooping required. Majority of work time spent on the telephone, greeting callers and maintaining patient records.

Preferred Qualifications

• Demonstrates interpersonal skills and working knowledge of insurance and financial options. 
• Customer service oriented. 
• Pleasant telephone demeanor is essential.

Required Qualifications

• High school diploma or equivalent high school certification.
• Three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.

Grade

G06-H

Salary Range

$17.87 - $27.06 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers