Director of Hotel Operations

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.


The Hilton Southlake Town Square is proud to be one of Hilton’s most prestigious properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a Connie Award-winning hotel, we offer 248 beautifully appointed guest rooms and over 28,000 square feet of flexible meeting space, all overlooking the vibrant Southlake Town Square.
At Hilton Southlake, we also take care of our team. Enjoy employee discounts at Hilton Hotels & Resorts, a Quarterly Team Member Celebration, and our Employee of the Quarter Program. Plus, we offer complimentary meals and a fun, supportive work environment.
Join us and be a part of something truly special!
Team Member Experience at Hilton Southlake
At Hilton Southlake, we believe that exceptional hospitality begins with a thriving team. We’re proud to offer a workplace culture that values connection, recognition, and shared success. Our commitment to team member well-being goes beyond the job description:
Complimentary Meals
All AM and PM shift team members enjoy free, freshly prepared lunches daily—because great service starts with feeling nourished and appreciated.
Quarterly Rallies
Every quarter, we come together to celebrate wins, share updates, and energize our team with rally-style events that foster unity, motivation, and a shared sense of purpose.
Employee Recognition
We spotlight outstanding contributions through formal recognition programs, shout-outs, and awards that honor those who go above and beyond. Your dedication doesn’t go unnoticed—it’s celebrated.
Monthly Family Breakfasts
Once a month, we host a warm, welcoming breakfast for our team family style. It’s a chance to connect, relax, and enjoy a moment of hospitality together—Hilton style.

Director of Hotel Operations
Hilton Hotel Southlake Town Square is seeking a Director of Hotel Operations to join our team. We hire passionate and professional leaders who consistently exceed guest expectations through curated and authentic experiences. The Director of Hotel Operations is responsible for overall day-to-day hotel operations, driving the Service Culture, training, audits, and implementation of all guest experience initiatives. The Director of Hotel Operations is the point person for the hotel and restaurants and will be actively involved in all Operational Departments, using a hands-on approach to ensure quality standards are achieved.

ESSENTIAL JOB FUNCTIONS
• Recruit, select, train, mentor, and support team members, ensuring their performance aligns with Hilton's core values and remains consistent with Driftwood Hospitality's core principles.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to
hotel guests.
• Coordinate and manage the day-to-day operations of the hotel and attends and participate in all strategic, senior level and operational meetings and events.
• Monitor guest satisfaction scores and brand standards, striving to enhance both departmental and overall guest satisfaction.
• Interact with the sales staff to discuss and implement sales strategies to continually improve
occupancy levels and maximize revenues.
• Perform other duties as requested by management.

KNOWLEDGE, SKILLS & ABILITIES
• Requires proven leadership skills as position involves frequent decisions, meeting of deadline,
negotiations of contracts of vendors, analytical ability and the planning, organization
development and coordination of large-scale work projects.
• Strong computer skills in MS Word, Excel, PowerPoint with an understanding of the hotel
systems preferred such as OnQ/PEP, Kipsu and ProfitSword.
• Must have financial management skills including the ability to understand P&L statements,
manage operating budgets, forecasting, and scheduling.

QUALIFICATIONS
• Commit to our principles of passion, striving for excellence, staying relevant, fostering collaboration, and acting with honor and integrity.
• Minimum 4 years previous experience as Director of Operations or similar position
• Degree in Business Administration or Hospitality Management or relevant field.
• Ability to handle data with confidentiality.
• Previous hotel experience, luxury or similar preferre