Medical Assistant/Clinical Service Specialist, Per Diem- West Harrison, NY

VIVO Infusion, LLC

Medical Assistant/Clinical Service Specialist

West Harrison, NY

Vivo Infusion Medical Assistant/Clinical Service Specialist:

We are seeking a motivated and detail-oriented Medical Assistant/Clinical Service Specialist- to join our highly skilled Infusion team in West Harrison, NY. This role requires a strong healthcare administrative background, with expertise in scheduling, authorizations, and benefits verification. The ideal candidate will be self-driven, able to work independently, and possess excellent communication skills.

The individual in this role will be responsible for ensuring smooth clinical operations, managing patient schedules, supporting our medical staff, verifying insurance benefits, and securing necessary authorizations for treatments.

If you thrive in a fast-paced environment, are a proactive problem-solver, and have a passion for helping others, this position offers the chance to be part of a supportive and growing team. Join us in making a positive impact on your community while contributing to Vivo Infusion's mission of providing the ultimate patient experience in a comfortable, professional, and empathetic environment.

Compensation:

• $25.00 - $27.00/hour

Benefits Offered:

• 401K with Match up to 4%

• Employee Referral Bonus - Uncapped bonus potential

Employment Type & Schedule, FLSA Status:

• Per Diem - May work up to 20 hours/week, with a minimum of 1 shift each month to remain an active team member.

• Schedule - Flexible/Varies, Monday-Sunday 8:00 am - 6:00 pm

• Non-Exempt

Reports to: Clinical Operations Manager

Location(s):

West Harrison: 2 Westchester Park DR, STE 101A, Harrison, NY 10604

Primary responsibilities:

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist the Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Secondary responsibilities:

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records. Adhere to HIPPA.
• Communicates schedule changes to the team and assists with rescheduling patients.
• Manages incoming mail and deliveries.

Qualifications:

Education and Experience

• High school graduate or equivalent, required.
• Medical Assistant Certification, strongly preferred
• CPR/BLS, required.
• 1 year of experience working within a clinical environment, required.
• 1 year in an administrative, patient-facing, or customer service role, required.
• Phlebotomy and lab processing skills, preferred.

Skills

• Self-motivated with the ability to work independently as needed.
• Must possess outstanding communication and interpersonal skills with ability to communicate professionally and effectively with other staff members, patients and physicians.
• Intermediate computer literacy will be needed in this position. Working knowledge should include Microsoft Office tools, office equipment, and experience utilizing EMR or CSM systems.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

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