Refund Compliance Director

Overview

Are you a problem-solver who thrives on organization, leadership, and finding innovative solutions? Do you have a knack for turning complex refund processes into seamless experiences? If so, we want YOU to be part of our growing team!

As a Compliance Manager, you'll play a critical role in refund management, ensuring accuracy, fairness, and compliance in every transaction. Reporting directly to our VP of Controller, you’ll be at the heart of improving customer satisfaction while driving operational excellence.

Responsibilities

✅ Lead Refund Excellence: Manage refund processes, mediate disputes, and ensure timely resolutions.📊 Report & Analyze: Develop and present key metrics and findings to leadership in an impactful way.🤝 Collaborate with Clients & Partners: Work with external clients, arbitrators, and third parties to solve complex refund-related issues.🛠️ Optimize Processes: Proactively assess and enhance refund handling systems for efficiency and compliance.📚 Document & Audit: Maintain accurate records for auditing and reporting purposes.

Qualifications

What You Bring to the Table:

🎓 Education & Experience:

• College degree or equivalent work experience required.
• Minimum of 3 years of compliance/refund management experience (IDR experience preferred).
• Leadership experience is a plus!

💼 Skills & Knowledge:

• Strong analytical, organizational, and problem-solving abilities.
• Expertise in refunds processing, collections, and the independent dispute resolution process.
• Proficiency in MS Office (Word, Excel, Access, PowerBI) and a clear understanding of company policies and relevant laws.

🗣️ Communication & Professionalism:

• Exceptional verbal and written communication skills.

Ability to work professionally with both internal and external stakeholders.

What We Offer:

🌍 Remote Work Environment: Work from anywhere while being part of a collaborative team.📈 Growth Opportunities: Lead projects and implement meaningful process improvements.💪 Impactful Role: Be a key player in maintaining compliance and customer satisfaction.

Why You’ll Love It Here:

This is more than just a job—it’s a chance to take ownership of a critical function, influence leadership decisions, and leave a lasting impact on our operations.