Senior Director, Cloud Managed Services - RapidScale

Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Sr Director, Cloud Engineering

Management Level

Sr Director

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $197,600.00 - $329,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

JOB SUMMARY:

Senior Director of Cloud Managed Services

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help enterprises simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

We are seeking a strategic and operationally driven Senior Director of Cloud Managed Services to provide enterprise leadership, strategic direction, and operational stewardship for our managed cloud operations. This high-impact role is accountable for shaping the long-term vision, operating model, and evolution of managed services while ensuring consistent, high-quality delivery at scale.

The Senior Director will serve as a key tactical and strategic partner to Professional Services, Cloud Technical Services, Infrastructure, and business stakeholders, translating RapidScale’s business priorities into durable, scalable managed services capabilities. This leader will drive operational maturity, automation, and platform-enabled service excellence to ensure customers achieve sustained performance, best-in-class reliability, and demonstrable business value across multi-cloud environments.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

Strategic Growth & Service Expansion

• Develop and execute a multi-year roadmap for cloud managed services aligned to the company’s long-range plan
• Define and evolve the enterprise managed services framework, including globalization, security operations, compliance, and automation capabilities.
• Identify market, customer, and technology trends to shape future-state services and operating models that drive customer value and recurring revenue.

Operational & Financial Leadership

• Own end-to-end operational and financial performance for Managed Services, including revenue protection, margin optimization, cost-to-serve, and efficiency outcomes.
• Design and scale a hybrid global delivery model (in-house, near/offshore, partners) that ensures resiliency, scalability, and 24/7 service continuity.
• Establish and monitor enterprise KPIs, quality metrics, and financial indicators, using data-driven insights to drive continuous improvement and informed investment decisions.

Delivery & Service Excellence

• Oversee multi-region delivery, ensuring standardized SLAs, ITIL-aligned practices, and proactive health monitoring in service of consistent customer outcomes.
• Define and enforce enterprise service management standards, including continuous improvement through proactive monitoring, audits, root-cause analysis, and post-incident learnings.
• Own enterprise-impacting, multi-customer service events end-to-end, serving as the accountable executive for customer communications, cross-functional coordination, timely resolution, and post-incident root-cause analysis, ensuring both immediate stabilization and durable systemic improvements.

Team Leadership & Talent Development

• Build and mentor a high-performing team of engineers, architects, and operations managers.
• Own workforce strategy, including capacity planning, capability development and expansion, succession planning, and retention across Managed Services.
• Foster a culture of execution excellence, collaboration, and continuous improvement consistent with enterprise leadership expectations.

Customer & Partner Engagement

• Partner with Cloud Delivery Services and Customer Success for seamless onboarding and lifecycle management.
• Serve as an executive escalation point for complex, high-impact custo