Customer Learning Program Manager

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in Chicago or Omaha. 
 
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

LinkedIn is looking for a Program Manager to help maximize the utilization and impact of LinkedIn Customer Learning programs. 

In this role, you will be responsible for program management of Customer Learning programs to drive product adoption with focus on evaluating the effectiveness and driving continuous improvements to increase customer and business value. You will work in close coordination with partners across LinkedIn including Scaled Solutions specialist teams, customer success, and sales and be accountable for the implementing new or updating existing processes and workflows, enhancing current programs with operational efficiencies, and reporting success metrics aligned to business goals. 

To be successful in this role, you must demonstrate critical thinking to solve complex problems by gathering and interpreting information from multiple sources, recognize relationships between diverse systems, and recommend solutions that meet the needs of a complex network of stakeholders. You must also demonstrate a proven track record of effective project management skills, driving customer value, and communicating impact through data driven storytelling. Establishing rapport and mutually beneficial relationships with your peers, leadership, cross-functional partners, and stakeholders is another key to success. Finally, things move quickly on this high-performing team and deadlines shift to meet the needs of the business. Demonstration of self-direction paired with clear, effective, and transparent communication is a must.  

Responsibilities:  

• Drive recommendations and project plans of moderate complexity, identifying scope, success, dependencies, and roles/responsibilities that align to the problems identified. 

• Evaluate current programs, processes, and systems, and identify opportunities for automation, optimization, increased efficiencies, improved customer experience, and cost reduction.  

• Embrace new technologies such as generative AI. 

• Use learning analytics dashboards to proactively identify opportunities to share our data with other internal teams to drive business value, tell the customer value story aligned to larger business objectives, and to build business cases for gaining cross-functional alignment and support. 

• Build relationships with internal teams by fostering an environment of trust and partnership, is seen as a trusted advisor, and understands when and how to engage with cross-functional partners and key stakeholders.  

• Build communication plans that address different project stakeholder needs, provide regular updates on program progress and leverage relevant channels and formats to deliver key messages. 

• Proactively identify dependencies between teams and ensure all plans align on delivery criteria. 

• Develop and maintain a comprehensive understanding of the internal, competitive landscape and market trends to inform the evolution of self-serve and at-scale customer education strategies and programs.      

• Anchor on Scaled Solutions and LinkedIn Vision to help shape and evolve customer learning programs.  

Qualifications

Basic Qualifications: 

• 5+ years of experience in Program Management, Product Management, Operations, Customer Success, Management Consulting, Business Analysis, Customer Marketing or related experience 

Preferred Qualifications:

• Ability to prioritize and execute moderate complexity projects under little supervision.  

• Experience in gathering business insights and identifying trends from data from multiple sources.  

• Ability to create effective and engaging presentations for a variety of audienc