Debit Card Operations Specialist

Description

Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St Louis. Our mission is to provide great member experiences through innovative products, superior service, and trusted advice, while strengthening our community with financial education. We are dedicated to the success of our members and employees to ensure we are the financial institution of choice.

Who are you at Neighbors Credit Union?

Be a brand ambassador and allow the mission, vision and service standards established by Neighbors Credit Union guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do.

Primary Function

Provides operational support to branches, departments, and members as it pertains to core processing of cards, payment operations, and electronic services. Be a brand ambassador and allow the mission, vision, and service standards established by Neighbors Credit Union to guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do.

Responsibilities and Daily Job Duties

• Manages the Visa DPS Platform to access key insights to optimize authorization rates, promote early cardholder activations, lower fraud related costs and maximize interchange revenues. Make recommendations to Director of Payment & Card Operations for improvements and growth in all areas listed above.
• Monitor all card types to identify trends and make recommendations on how to grow portfolio.
• Identify and monitor critical debit card trends to grow and enhance portfolio.
• Monitors product/service income production for the debit card program and make recommendations when anomalies are discovered, or targeted projections are not met.
• Responsible for staying abreast of industry and market developments for combating fraud by self directed research, vendor education, webinars, and networking 
• Post daily Debit card exceptions to cardholder accounts
• Reviews Vis DPS contracts and subscriptions that include replacement schedules, budget, targeted income, and monthly expense implications. Make recommendations to the Director of Payment & Card Operations and assist in the preparation of income and expense budgets and approval of bills.
• Monitor daily debit card reports to identify any fraud trends or activity. Report any suspicious findings to the Director of Payment & Card Operations.
• Ensures research of daily reports and debit card problems related to member's accounts is completed and assists with inquiries, corrections, changes, and deletions.
• Ensures reports are reviewed, monitored, and saved daily and monthly for debit card maintenance and transaction activity.
• Manages processes to complete member file maintenance requests, such as name/address /phone/email changes, restricts usage, replacement cards following Red Flag requirements, travel notes and debit card account closures.
• Monitor the debit card instant issue program and maintain the card and printer supply inventory. Coordinate delivery to branches with Facilities Department.
• Ensures that project and goals are met adhering to approved budgets.
• Completes all monthly, quarterly, and annual reports related to debit card activity
• Administration of the debit card processing software, manages roles, user templates and product configurations. Collaborates with the technology department for maintenance, upgrades, system design, interface applications and security. Reviews recommended changes with Director of Payment & Card Operations before approval and/or rollout.
• Processes incoming and outgoing wire transactions ensuring accuracy, efficiency, and timely input while ensure all fraud prevention actions are taken to prevent losses.
• Participates in necessary wire compliance training to ensure accurate information is provided to branch staff. Utilizes necessary resources to ensure credit union remains compliant with regulatory changes and enhancements. 
• Recommend and implements alterations or revisions to standard operating policies or procedures on an as-needed basis. 
• Respond to member inquiries and requests.
• Back up to Credit Card Operations Specialist and Payment Processing Operations Specialist positions.
• Other duties as assigned.

Knowledge

•   Knowledge of credit union operation and credit union philosophy. P