Patient Engagement Assistant (Contractor)

Allucent is a full-service contract research and development organization with international resources dedicated to helping pharmaceutical and biotechnology companies efficiently and expeditiously navigate the regulatory approval process in order to bring new drugs, biologics, and medical devices to the people who need them. Allucent is a non-laboratory environment. At Allucent, our mission is to help bring new therapies to light.When you work at Allucent, that means rolling up your sleeves and applying your scientific knowledge, clinical expertise, and experience to partnerships with our clients in small and mid-sized biotech companies.

These customers have new therapeutic ideas but want a partner who can assist with the clinical trial process, the complexities of certain disease states, or other critical capacities. You’ll work with them on the newest treatment breakthroughs for some of the most perplexing conditions. And ultimately, you’ll help make a positive difference in patients’ lives.

We are currently recruiting for a Patient Engagement Assistant (Contractor) to join our team in the USA/Europe with the option to work hybrid/remotely. The Patient Engagement Assistant will be responsible for supporting the Patient Engagement team, with the planning, development and execution of patient recruitment and engagement strategies appropriate to the awarded study needs.

Location: USA/Europe

Experience: >2 years’ in clinical research, patient recruitment experience

Position: Contractor

Availability: Part-time

Responsibilities:

Patient Engagement:

• Support Patient Engagement team, in the preparation of presentation materials for Kick Off Meetings, Study Team Meetings, etc., as needed  
• Provide support for Kick-Off Meetings and project meetings to support recruitment and retention discussions, as needed  
• Assist in the development and execution of patient recruitment and retention activities, including the management of vendors, the development and review of materials, and media campaigns  
• Collect and organize recruitment metrics from sites, vendors, and internal teams  
• Track IRB/EC submission, translations, and material production and distribution  
• Work effectively across cross-functional within the Clinical Trial Organization,  
• Support Patient Engagement teams’ in-house material development activities by designing study specific patient and site engagement materials in line with study needs, patient population and study scope.   Such design work will include, but not limited to, both patient and site facing educational, communication materials and study newsletters.  Such activities may extend to full study branding, if required and in scope. 
• Perform ad-hoc projects/tasks as needed  

Management, Learning & Development:

• Supports deliver high quality standards and strive for excellence  
• Act in a proactive, flexible, and responsive manner to both internal and external needs  
• Able to communicate with team members clearly and concisely  
• Able to troubleshoot potential issues and make decisions with input from line manager  
• Able to manage time effectively to meet daily metrics and team objectives, independently with regular oversight/guidance from line manager  

Quality Management 

• Drives / Supports compliance to Patient Engagement department KPIs  
• Actively facilitates knowledge sharing and lessons learned to achieve continuous improvement, and supports process improvement initiatives 

Account Management, Sales & Acquisition 

• Assure good communication and relationships with (future) clients and other external stakeholders (e.g. Patient Recruitment vendors, Decentralized Trial Vendors and clinical sites)  

Requirements

Qualifications:

• Bachelor's degree in health sciences, marketing, or related field  
• Minimum of 2 years’ prior experience in clinical research, patient recruitment experience
• Good knowledge of ICH /GCP, FDA and country regulations  
• Strong customer service orientation 
• Self-starter eager to join a growing team within an organization  

Skills:

• Good communication and listening skills,  
• Appetite for learning and development of their own skill set 
• Representative, outgoing and client focused  
• Effective organizational and time management skills 
• Demonstrated personal integrity and ethical values 
• Ability to establish and maintain effective working relationships with co-workers, managers, internal and external clients 
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