Director, IT Strategy, Operations & Performance Management

Why Endo?

We want the best and brightest people at Endo to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our shared values of Integrity & Quality, Innovation, Drive, Collaboration and Empathy guide our team and enable us to deliver upon our vision of helping everyone we serve live their best life.

Job Description Summary

The Director, IT Strategy, Operations, & Performance Management manages the digital business strategy and outsourced partner relationships while overseeing the strategy and operations of the enterprise Information Technology function.

The Director leads the definition of the global IT Digital Strategy & Roadmap and serves as a catalyst for Digital Transformation focused on driving business efficiencies by utilizing new and emerging technologies. Establishes and delivers a process and metrics to articulate IT’s overall value proposition to the enterprise.

This position owns the Governance, Metrics, and Continuous Improvement monitoring for all outsourcing relationships including the Managed Services Application Support and Development provider and the Service Desk. Responsibility includes tracking, measuring, reporting and evaluating external partner performance. Will co-chair steering committee with outsourced partner to ensure the IT outsourcing agreement is being completely, and efficiently, leveraged.

The Director will execute transversal activities across the IT teams and provide direction and counsel to the CIO and the IT leadership team in the development of strategies, plans and programs, which enable the overall mission of Endo IT in supporting business objectives. Creates a platform that enables the team to design, develop and coordinate an IT metrics program to capture and analyze data, and provide meaningful, relevant, business-focused management reporting and IT performance information to support strategic and tactical decision-making. Establishes and institutionalizes standardized governance, standardized portfolio and demand management processes as well as policies and standards that reflect IT’s strategic objectives and goals. Ensures that governance mechanisms are in place to monitor the effectiveness and performance of functions and outcomes. In addition, this position coordinates function-wide benchmarking efforts and acts as a conduit for IT to external best practices, templates and trends. Represents IT with other entities and organizations and participates/leads key enterprise initiatives and projects for IT as needed.

This position is responsible for directing IT Performance Management and Operations which includes capacity and demand management planning of intake and IT portfolio planning. Directs and monitors reporting staff that will be responsible for fulfilling the objectives set by the IT Leadership. Additionally, will perform as a functional bridge amongst external partners and internal stakeholders.

All incumbents are responsible for following applicable Division & Company policies and procedures.

Job Description

• Oversee strategy & operations of our IT Organization
• Lead digital business strategy while overseeing the strategy and operations of the enterprise Information Technology function
• Lead activities associated with long and short-range planning in support of the transversal IT planning and fiscal budgeting processes
• Lead overall IT updates to IT Strategy, IT goals, in partnership with the CIO
• Provides subject matter expertise to IT for business operations activities, including budget management, program mgmt., procurement & vendor management
• Partner with IT and business leadership and other key stakeholders to drive governance, including project approval and prioritization processes as well as transparency of metrics for ongoing operations & programs
• Oversee risk assessment and management for the project portfolio
• Suggest and participate in cost improvement initiatives as it relates to the use of IT solutions
• Build and manage strategic relationships with clients, other supporting IT organizations and vendors
• Establish oversight and build a framework for ITLT to manage the strategic relationship with the IT outsource partner(s).  This framework includes templates for governance, performance management, oversight of SLAs and  cost savings trackers.
• Understand the Endo business priorities, proactively suggesting ways in which technology can maximize the value.  Drive business efficiencies by utilizing new and emerging t