Senior Product Designer, Follow Up Boss

About the team

Follow Up Boss is the leading CRM for fast-growing real estate teams. Our first line of code was written in 2011 after an interview with a real estate leader, who told us a story about how they couldn't even sit down to watch a movie with their kids because they had to stay on their phone, manually forwarding leads out to their agents. They became our very first customer.

Twelve years later, we serve tens of thousands of brokers, team leaders, and solo agents just like them, helping solve the many challenges around the fast-paced, always-on, relentless business of real estate sales. We are currently a team of 100+, all working 100% remotely since day one. Our company is part of Zillow Group, which gives us the freedom to focus on the success of our customers and our team.

The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group. Meet us and learn more at https://www.zillow.com/careers/design

We are a multidisciplinary team. Our roles include product design, content design, experience research, design systems, and design operations.

We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.

Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

About the role

As a senior product designer within the Follow Up Boss team, you’re responsible for understanding customer needs, developing ideas and direction, and working with cross-functional teams to deliver outstanding experiences for real estate agents. Our mission is to make Follow Up Boss the central hub where real estate teams build the systems that scale their business.

Responsibilities

• Collaborate; Work closely with product managers, engineers, researchers and content designers 

• Evaluate; Propose, test, and evaluate ideas that improve the Follow Up Boss customer experiences

• Be an expert; Lead design activities like journey mapping, co-design sessions, prototyping, design critique, and user testing

• Seek feedback; Present design work and regularly engage with partners for feedback

• Customer focus; Advocate for customer needs throughout the design process

• Ship quality; Lead projects independently and deliver high-quality work on time

• Create experiences for web, iOS, Android

• Contribute, learn, grow, and have fun

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $140,900.00 - $225,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Strong communication and collaboration skills

• 5–7 years as a product designer, user experience designer, or similar role

• Experience working reliably with diverse, cross-functional teams

• Experience identifying customer insights through user research and discovery activities

• Experience developing design strategies that address customer and business problems

• Experience crafting products and services using human-centered design principles

• Experience shipping products that get meaningful results for customers and businesses

• Experience making effective decisions and managing design project work

• Examples of high quality interaction and visual design work in a design portfolio

• Examples of critical thinking, creativity, and risk-taking in design projects

• Expertise with Figma, Sketch, Adobe XD, or similar design and prototyping tools

• Please submit a portfolio and resume with your application

Here at Zillow, we value ALL candidates with diverse backgrounds, experience, and skills. If you ha