International Account Manager

SUMMARY

The International Account Manager will manage key customer relationships and is directly responsible for the preservation of SIFCO’s current customer base and identifying new opportunities to service our customers. The International Account Manager will manage customer order books, act as the primary communication focal point and voice of the customer within the company, and identify new opportunities through building a long-term relationship.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Responsible for order book management:

• Ensures order and schedule accuracy and alignment through pricing modifications, quantity revisions and delivery reschedules in the system for the benefit of internal and external customers.
• Processes order changes, blanket orders, release modification and product specification communications.
• Leads problem resolution efforts with customers regarding new orders, order changes, and order status.
• Manages customer portals and performs customer demand analysis.
• Participates in daily ship plan meetings to represent the voice of the customer.
• Effectively partners with various departments and communicates order information to the appropriate areas.
• Manages the customer delivery scorecard.

Responsible for developing and maintaining a positive customer relationship:

• Develops relationships and provides professional after-sales support to enhance the customers’ dedication.
• Represents the customer and is responsible for providing the highest service through understanding of the customer, accurate data transmission, integrity of commitment, and positive image of the Company.
• Identify opportunities through forming long term partnerships with assigned customer and drive conversion of opportunities through the Regional Sales Managers.
• Resolves complaints and issues in a timely manner aiming to customer contentment and the preservation of the Company’s reputation.

All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Serves as back up supervisor of the Account Management Department when the Sales Director is out of office. Has the desire and capability to develop into Account Management Lead in the near term.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and /or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• 3+ years’ experience as an Account Executive, or in other sales/customer service role in manufacturing
• Bachelor’s degree preferably in business, sales or marketing and/or equivalent level of experience
• Experience working with International Customers preferred
• Ability to work in a team and collaborate to resolve problems effectively
• Strong proficiency in MS Office; ERP knowledge required; SAP is a plus
• Excellent verbal and written communication/presentation skills and ability to build relationships
• Must demonstrate the ability to multi-task, have organizational and time-management skills
• Understanding of manufacturing operations