FAD Delivery Executive

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

The Delivery Executive provides effective project/program oversight for one or more strategic accounts.  In this billable/hands-on role, the DE works closely with the customer, the Services Account Executive (sales) and other partners to ensure adoption and consumption of SAP solutions and is a significant contributor to the overall success of the customer relationship. The DE is responsible for ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post-go-live. In addition to delivery support, the DE is responsible for positioning additional SAP Services in support of the success of the customer.  

• Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals at a strategic level  
• Manage overall services relationship between customer, system integrators, and SAP during transformations 
• Be a thought leader and act as a key SAP message evangelist when selling net new opportunities and/or land and expand opportunities with existing customers
• Ensure that projects / programs are delivered on-time, within budget, with the highest levels of customer satisfaction, and within the bounds of the contract
• Build credibility/trust with Strategic & Value Account customers in solution implementation phase 
• Assist the SAP sales team in the closing of deals by defining the strategy and providing oversight 
• Identify and develop business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account 
• Provide mentorship by following a strong career framework that includes skills enhancement and career development planning 
• Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion 

What you bring 

Required: 

• 10+ years of ERP/Software services sales and/or delivery experience including services management experience 

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