Janitorial Operations Manager

Benefits:

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff and Management Team Members

• Provide direct leadership, guidance, and support to supervisors and frontline employees.
• Foster a culture of accountability, safety, teamwork, and continuous improvement.
• Motivate, coach, and develop employees to maximize performance and engagement.
• Conduct performance reviews, establish clear expectations, provide coaching, and implement corrective actions when necessary.
• Support organizational change initiatives and communicate expectations effectively across all levels of the operation.

• Build and maintain strong relationships with assigned clients and stakeholders.
• Ensure all contractual obligations and service level expectations are consistently met or exceeded.
• Identify opportunities for operational improvement and lead implementation of process enhancements.
• Respond promptly and professionally to client concerns or operational challenges.

• Manage staffing levels, schedules, and work assignments to ensure efficient service delivery.
• Monitor operational performance and adjust resources as needed to meet business and customer requirements.
• Conduct daily quality assurance inspections and ensure compliance with established quality standards.
• Perform workflow and time studies to improve productivity, optimize labor utilization, and enhance operational efficiency.
• Support special projects and other operational initiatives as assigned.
• Maintain flexibility to work varying shifts as needed to support operational coverage.

• Promote and maintain a strong safety culture throughout the operation.
• Ensure compliance with OSHA regulations, company policies, and workplace safety procedures.
• Train and reinforce proper use of Personal Protective Equipment (PPE) and safe work practices.
• Conduct safety observations, investigations, and corrective actions as necessary.
• Ensure all employees adhere to established safety standards and regulatory requirements.

• Continuously review employee timekeeping records to ensure compliance with schedules, attendance policies, and labor requirements.
• Monitor workforce productivity and address attendance or performance concerns proactively.
• Maintain accurate documentation related to employee performance, training, and operational activities.

• 3 to 5 years of operations, facilities, janitorial, or related management experience.
• Minimum of 2 years of supervisory or leadership experience managing teams in a service environment.

• Working knowledge of OSHA safety standards and applicable regulations.
• Strong leadership skills with the ability to effectively manage and develop teams.
• Proven ability to build productive relationships with clients, employees, and stakeholders.
• Excellent verbal and written communication skills.
• Strong coaching, conflict resolution, and problem-solving abilities.
• Ability to balance multiple priorities in a fast-paced environment.
• Demonstrated organizational, planning, and time management skills.
• Strong analytical, troubleshooting, and decision-making capabilities.
• Ability to work independently and effectively under pressure.
• Adaptability and willingness to embrace operational changes and evolving business needs.
• Flexibility to adjust work schedules as necessary to support business operations.

• Leadership
• Accountability
• Customer Focus
• Collaboration
• Integrity