Technical Trainer/Senior Technical Trainer

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! 

Description

If you are a Technical Trainer looking for an opportunity to grow, Copeland has an exciting opportunity for you! As a Technical Trainer, you will deliver technical training to customers; contractors, wholesalers, end users, OEM's and employees as it relates to Copeland Commercial and Residential Cold Chain Electronics components and systems used in the HVAC/R industry. The senior trainer must present a professional manner and develop good working relationships with subject matter experts and Product Managers within the organization. Coordination of relevant content from the experts is key to adding material to a course to ensure all learning objectives are met. The senior trainer must stay current with technology and the industry. Participation in industry events and HVACR online educational communities is an important part of the senior trainer's ability to stay current with industry trends and educational needs. The senior trainer provides coaching, guidance and feedback to junior training staff and serves as the lead customer contact point at training events.

As the Technical Trainer / Senior Technical Trainer, you will:

• Deliver all curricula using instructor-led, electronic/web-based, and/or multimedia training methods and formats

• Conduct standard and custom classes per customer requirements

• Follow good pedagogy practices for teaching adults

• Coordinate the development of course material to cover learning objectives; adjust learning objectives accordingly

• Evaluate training material for improvements

• Continue self-study to understand all technologies that are part of the curricula 

• Participate in engineering and product planning sessions

• Participate in industry related forums to ensure accuracy of technical information

• Train and mentor training specialists

Required education, experiences & skills:

• Five (5) years of experience as an HVACR technician, wholesaler, educator or equivalent HVACR industry role

• Ability to travel 60-70%

• Ability to present to groups and facilitate learning programs

• Skilled in providing customer service

• Ability to communicate effectively - verbally and in writing

• Proficient in technology - Microsoft Suite of Products; PC's, Mobile Devices

• Ability to work in a team-oriented and collaborative environment

• Work Authorization in the United States - Sponsorship will not be provided for this role 

Preferred education, experiences & skills:

• Degree in HVACR-related field

• Seven (7) years of related experience

• Ability to work well with a wide range of people and related diversity

• Skilled in analyzing audience to present material clearly, concisely, and effectively

• Proficient presentation skills and the ability to handle classes; small or large and all issues that may arise

• Online and in-person presence in the HVACR educational community (i.e., YouTube channel/Website, video creation/posting, HVACR online forum participation, industry educational conferences)
   

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process.  The total compensation range for this role is $100,000 - 130,000, commensurate with the skills, talent, capabilities, and experience each candidate b