Customer Care Coordinator - Beau Rivage

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

At Beau Rivage Resort & Casino, every guest interaction matters—whether it's in person or over the phone. As a Customer Care Coordinator, you will create unforgettable experiences with every conversation. From booking hotel stays and dining reservations to helping guests plan show-stopping moments, you will deliver WOW service with your professionalism, empathy, and attention to detail.

Your voice will set the tone for the MGM experience—right from the comfort of your home.

THE STARTING RATE: $16.00 an hour

WORK ENVIRONMENT:

• This is a remote (work-from-home) position

• You must live in the state of Mississippi within a 50-mile radius of the Beau Rivage

• You must have a quiet, distraction-free workspace and a reliable internet connection (minimum 300 Mbps bandwidth)

• Occasional in-person meetings and/or training will be required at our office or designated locations

THE DAY-TO-DAY:

• Answer inbound calls and make outbound calls to assist guests with booking hotel rooms, dining, entertainment, and special events

• Greet every caller with warmth, enthusiasm, and a genuine desire to help

• Identify guest needs, provide thoughtful solutions, and resolve questions with professionalism

• Proactively upsell and cross-sell experiences to enhance the guest journey

• Represent the MGM brand with care, consistency, and a focus on personalized service

THE IDEAL CANDIDATE:

• Completes and passes a required typing test

• Brings 1+ years of prior relevant work experience in a similar call center setting or a customer service position

• Holds a High School Diploma or GED

• Possesses strong computer navigation and multitasking skills

THE PERKS & BENEFITS:

• Discounts on hotel stays, dining, entertainment, and retail at MGM Resorts

• Exclusive partner discounts on travel, electronics, wellness, and more

• Professional development and growth opportunities within a global hospitality leader

• Free meals during on-site meetings or trainings

​

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15084

Are you ready to JOIN THE SHOW? Apply today!