HCO Account Manager, Deep 6

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Customer Relationships  

• Build deep, valuable, long-lasting customer relationships to boost engagement, advocacy, and expansion, including building personal relationships with our most senior customers. 
• Understand our customers’ research strategies and current pain points, and develop a plan for solving them with Tempus products and services.  
• Connect healthcare organization customers with research sponsors, using industry expertise to identify opportunities for collaboration and joint research.  
• Become a credible advisor to our customers, sharing best practices on how to create a modern, innovative clinical research organization for investigator-initiated, grant funded, and industry sponsored studies.  
• Design, execute, and track client-specific success plans to boost operational and financial client KPIs.  
• Create and deliver structured, repeatable account business reviews that clearly communicate value realized.

Internal Collaboration 

• Work closely with clinical trainers to make sure training supports workflows and rollout plans to meet the needs of our customers. 
• Collaborate with the connectivity team, data engineers and data science teams to make sure client data pipelines are robust and meet future research needs. 
• Understand and provide feedback on the product roadmap.   

Process Development  

• Contribute to playbooks for delivering, evaluating, and communicating value to clients.  
• Define best practices for robust, tech-enabled clinical trials sites.  
• Contribute to internal infrastructure to grow account management function . 

Client Management  

• Work with customer stakeholders to define strategic plans to incorporate Tempus products into overall clinical trial workflows (site recruitment planning and implementation, department rollout planning, multi-site rollout planning).  
• Follow up with users after the completion of training and provide periodic in-person or online follow-up training options to end-users.  
• Provide consultative support to customers in driving productivity.  
• Become a recognized expert in product/clinical technical competencies, and the go to resource to answer a wide range of questions concerning the software and clinical workflows.  
• Drive additional value by encouraging deeper feature adoption.    
• Analyze problems or issues, research solutions, and communicate the best options to end-users.  

Sales & Marketing  

• Work with sales to understand contract terms, key relationships, and opportunities to expand at each account. 
• Collaborate with the sales team to prepare collateral and presentations for customer opportunities.  
• Collect valuable references across each department.  
• Collect qualitative and quantitative, ROI-based case studies across each department.  

About You: 

• Minimum 5 years experience in clinical research, life sciences or CRO operations. 
• Must have clinical trials experience and a strong point of view on how our customers can use Tempus products to improve their clinical trial operations. Experience with study sponsors (life sciences companies) is a plus.