Sr. Assocaite, Skills Transformation Specialist

 

Location Designation: Hybrid - 3 days per week 

 

 

About the Team

Join New York Life’s dynamic Skills Transformation team, where we’re shaping the future of work by embedding skills-based talent practices across the organization. As a member of Human Resources, you’ll be part of a strategic initiative that reimagines how we grow, develop, and retain our workforce. Our team champions innovation, agility, and employee empowerment—and we’re looking for passionate changemakers to help us build the skills-based organization of the future.

Role Overview

The Skills Transformation Specialist will play a key role in supporting the implementation, adoption, and sustainment of Career Hub, New York Life’s talent intelligence platform. This role is ideal for someone with experience in change management, learning & development, stakeholder engagement, and communications, who thrives in fast-paced environments and is passionate about empowering people and evolving HR practices.

You will work cross-functionally with the Skills Transformation team, HR partners, business stakeholders, and external vendors to roll out new Career Hub features, sustain adoption of already-implemented capabilities, and ensure employees and managers have a seamless user experience. You will provide operational support to our gig marketplace and skills governance efforts, alongside other colleagues on the team.

What You’ll Do

Contribute to a high-impact, enterprise-wide transformation initiative aimed at evolving how New York Life defines, tracks, and leverages workforce skills.

 

Career Hub Rollout & Sustainment

• Support planning, testing, and deployment of new platform features, partnering closely with the vendor and internal teams.
• Coordinate change management and communication plans to drive adoption of Career Hub capabilities.
• Design and maintain supporting resources such as training guides, frequently asked questions, and an internal intranet site to enhance the user experience of Career Hub for new and existing functionalities.
• Conduct user feedback sessions and surface enhancement opportunities to internal teams and platform vendors.
• Help troubleshoot user issues and support overall platform administration in collaboration with HRIS and other technical partners.

 

Change Management & Communications

• Develop and maintain project plans, timelines, and RAID logs to ensure clear tracking of implementation activities and alignment across workstreams.
• Use a high level of attention to detail to manage and drive project plans through from planning to execution, ensuring strong coordination across stakeholders.
• Assist in the development and delivery of internal communications, decks, and updates to support project milestones.
• Partner with HR and business stakeholders to ensure messaging, training, and materials meet the needs of different audiences.
• Track and monitor engagement metrics to assess adoption and impact; recommend and implement improvements.

 

Skills-Based Talent Enablement

• Support efforts to embed skills into HR and talent processes (e.g., performance management, learning, talent mobility).
• Collaborate with colleagues on the development and delivery of learning sessions, demos, and workshops.
• Work with data to identify usage trends, adoption gaps, and areas for improvement. Translate these insights into actionable recommendations to enhance the platform, communications, or rollout strategy.

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Pay Transparency

Salary Range: $77,500-$101,00 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

 

Company Overview